Legal and Client Support Officer - Clerk Grade 3/4

- Location – Central Sydney

- Clerk Grade ¾ (between $87,199 - $95,482 Super)

- Temporary Full-Time

About Legal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role The Legal and Client Support Officer within the Bail Operations Team provides a range of clerical and administrative services including but not limited to, responding to enquiries, maintaining inboxes, maintaining state-wide Virtual Bail Cout roster, liaising with the various stakeholders and Government Departments and balancing competing demands and priorities.

The Bail Operation

Team provides support to practitioners and ensures the effective and efficient operation of legal services within the Bail Division and Legal Aid NSW.

This role offers a lot of variety, no single day will be the same, you will work with multiple stakeholders and a diverse range of business units to deliver the array of administrative services.

About You

You are a committed, stakeholder focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high-level communication skills support you in dealing with our stakeholders and legal staff interactions. These interactions include liaising with Police, Courts and external practitioners and legal administrative functions.

The role requires you to use Microsoft office suite and work with other Legal Aid centric systems, where applicable training will be provided to use Legal Aid systems.





We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

You Belong Here

Here, every role has purpose.

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported,



secure and holistically well.

Essential Requirements

- Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)

- Willingness to undertake relevant pre-employment checks, Criminal Record Check, and Conduct Service Check

Download the Role Description to explore the role in-depth.

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.

Apply Now!

Closing Date: 16 August 11:59pm at 11.59pm

Your application is your chance to show why you’re a strong match for this role.

Please provide

- A current resume (up to 5 pages)

- A cover letter (up to 2 pages) In your cover letter, please address the below two targeted questions.

Targeted Question 1: Describe your administrative experience and how it relates to this role.

Targeted Question 2: Please outline a situation where you managed multiple tasks or deadlines simultaneously and explain how you prioritised your workload to ensure timely and effective outcomes.

We’re here to help

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For accessibility support or recruitment adjustments, please contact Kriselle Leggett on [email protected] For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact Niki Chellan on [email protected].

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9347 or via [email protected].

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

For guidance on preparing for interviews, explore the NSW Public Sector’s interactive Capability Application Tool.

Connect with us on LinkedIn, Facebook and Instagram.

We look forward to receiving your application!

📌 Legal and Client Support Officer (Sydney)
🏢 Department Of Communities And Justice
📍 Sydney