About Levit8

At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and building long-term relationships with our clients.

Our culture is built on:

Continuous Growth

We invest in our people through mentoring, training, industry certifications, and hands-on experience. We believe that when our team grows, our clients benefit.

Transparency & Trust

Open communication and honesty form the foundation of both our internal culture and client relationships.

Teamwork & Respect

Every team member brings unique skills and perspectives. We support one another, share knowledge freely, and celebrate success together.

The Opportunity

We are looking for a motivated Level 1 IT Support Technician to join our Managed Services team.

This role is ideal for someone who enjoys helping people, has a passion for technology, and wants to build a long-term career in IT. You'll work alongside experienced engineers, supporting a diverse range of clients and technologies while developing your technical and customer service skills.

As the first point of contact for many support requests, you will play a key role in delivering an outstanding support experience and helping clients stay productive.

Key Responsibilities

- Provide first-line technical support via phone, email and remote support tools.

- Troubleshoot and resolve common hardware, software, Microsoft 365, networking and user issues.

- Log, update and manage support tickets within the service desk platform.

- Escalate complex issues to senior engineers when required.

- Assist with user onboarding, account creation, permissions, and device deployments.

- Follow documented procedures and best practices to ensure consistent service delivery.





- Maintain accurate documentation of client environments and support activities.

- Provide onsite support to clients when required using a company-supplied vehicle.

- Contribute to a positive team culture through collaboration and knowledge sharing.

About You

We're looking for someone with a positive attitude, solid communication skills, and a genuine interest in technology.

Ideally You'll Have

- Previous experience in a customer service, help desk, or technical support role (desirable but not essential).

- A basic understanding of Windows operating systems, Microsoft 365, PCs, laptops, printers and mobile devices.

- Strong troubleshooting and problem-solving skills.

- Excellent written and verbal communication.

- A willingness to learn and take feedback on board.

- Strong organisational and time management skills.

- A current Australian driver's licence.

Bonus Points For

- Experience working within an MSP setting.

- Microsoft, CompTIA or other industry certifications.

- Exposure to Microsoft 365, Intune, Azure AD/Entra ID or networking technologies.

- HaloPSA and NinjaRMM Experience

What We Offer

- Competitive salary package.

- Ongoing training, mentoring and career development.

- Exposure to a wide range of technologies and industries.

- A supportive team environment that encourages growth.

- Company vehicle access for onsite client visits.

- Opportunities to progress into Level 2 and Level 3 technical roles.

- Modern tools, systems and processes designed to help you succeed.

Apply Now

If you're passionate about technology, enjoy helping people, and want to build your career with a growing MSP, we'd love to hear from you.

Submit your resume and a brief cover letter outlining your experience, career goals, and why you'd be a great fit for the Levit8 team.

Join Levit8 and help us deliver remarkable IT experiences for businesses across Australia.

📌 Level 1 IT Support Technician (MSP) (Burleigh Waters)
🏢 Levit8
📍 Burleigh Waters