Our Benefits

- Competitive remuneration structure
- Hybrid and versatile working options under the Thales Flex program
- Paid parental leave and family support through Parents at Work
- The day off on your birthday each year
- Novated lease options
- Ongoing personal and professional development opportunities
- Sonder – Welling and Support partner

About Thales

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy.

Your Role

You will be joining our team to support the ongoing development and maintenance of our ServiceNow instances, as we expand our process automation capabilities both internally and for our customers. This will be an opportunity to own, grow, and showcase your thorough knowledge around the SNow platform.

The successful candidate will require strong independent problem solving and decision‑making skills along with extensive knowledge of the ServiceNow platform to design, implement and support application and process integrations. Working closely with our experienced technical leaders to develop user‑focused solutions.

- Delivering platform customisation while considering and conforming to best practice recommendations and company policy
- Facilitating the creation and support of new Service Catalog items, reports, integrations, and workflows




- Gathering and documenting technical requirements from customers and internal teams
- Working closely with customers to implement API integrations
- Writing and maintaining code with supporting documentation
- Championing further platform adoption across the business units
- Performing regular platform maintenance and planned upgrades

What You’ll Bring

- Ideally have three years’ experience working with the ServiceNow platform in a development or administration role (CSA/CAD certification is preferred but not essential)
- A solid understanding of ITIL processes and the ITSM/CSM modules
- Development experience with REST and SOAP Web Services
- The ability to prioritise work requirements and effectively manage time in a hybrid work environment
- Capability to exercise initiative, creative problem‑solving skills and deliver timely solutions
- Willingness to be hands‑on and continue expanding your knowledge in all facets of IT
- Clear and articulate oral and written communication
- Be comfortable and professional when working directly with internal and external customers

Additional Requirements

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. This role is for Australian citizens only.

We’re proud to be endorsed by WORK180 as an Employer for All Women, and we’re committed to supporting a diverse workplace.

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📌 ServiceNow Administrator (City of Sydney)
🏢 Thales
📍 City of Sydney