We are currently partnering with a globally recognised lifestyle brand known for delivering exceptional quality, innovative products, and unforgettable customer experiences. This is an exciting opportunity to join a business that is continuing to grow its presence across Australia and New Zealand.

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences across multiple channels while supporting customers with product enquiries, orders, returns, and general support needs.

Key Responsibilities

- Deliver exceptional customer service across email, live chat, and other support channels, responding to enquiries promptly and professionally.
- Resolve customer issues relating to orders, products, deliveries, returns, and warranty claims, escalating complex matters when required.
- Build positive customer relationships through empathetic communication and a solutions-focused approach.
- Provide product information, recommendations, and troubleshooting support to enhance the overall customer experience.
- Process returns, exchanges, warranty claims, and customer account updates accurately while maintaining detailed records within CRM systems.
- Assist customers with order tracking, stock availability,



and general product enquiries.
- Collaborate with internal teams to efficiently resolve customer concerns and improve service outcomes.
- Contribute to continuous improvement initiatives by sharing customer feedback and identifying service enhancement opportunities.
- Support business projects, seasonal campaigns, and other operational activities while contributing to a positive and customer-focused team culture.

Skills & Experience

- Previous experience working in a customer service, customer support, retail support, or related role.
- Experience using CRM platforms, preferably Zendesk.
- Robust written and verbal communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite.
- Strong organisational skills and ability to follow established processes and procedures.
- Positive attitude with a genuine passion for delivering exceptional customer experiences.

If you are passionate about customer service, enjoy solving problems, and thrive in a dynamic environment, we would love to hear from you!

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📌 Customer Service Representative (Victoria)
🏢 Mars Recruitment
📍 Victoria