We are seeking an organised, enthusiastic Administration Assistant to join the team at Australian Fitness Academy in Caulfield, VIC. This is a part-time position (22.5 hours per week) that offers flexibility whilst providing essential administrative support to our organisation. This agile role is perfect for a professional go-getter who enjoys providing outstanding customer service, contributing to efficient team processes and taking ownership of your work.
Who are we?
The Australian Fitness Academy is Australia’s leading fitness course provider, graduating over 35,000 students since 1993. We are committed to providing the highest quality courses and support services to assist our students in creating rewarding careers as Fitness Professionals and Personal Trainers.
About the position
The Administration Assistant plays a critical role in supporting our students throughout their journey with AFA, from enrolling them on our courses to providing assistance for any payment-related matters and issuing Certificates upon completion.
This position is a part-time position commencing ASAP, with the requirement to be available onsite.
Key Responsibilities:
- Course enrolments – accurately and efficiently enroll students using our records and invoicing system
- Assist in processing course completions and issue of certifications
- Preparation of course resources including manuals, timetables and welcome packs
- Reception - provision of excellent customer service in dealing with students, phone enquiries, mail and deliveries
- Monitoring and responding to emails from students and suppliers
- Entry of student survey data, scanning and electronic storing of documents
- Order and maintenance of office supplies
- Coordinating the distribution of work experience uniforms to students
- Assisting/coordinating monthly Company Social Events
The successful applicant should have:
- Advanced communication and computer skills including proficiency with Microsoft programs and email
- Initiative and the ability to work both autonomously and as part of a team
- Professional demeanour with strong customer service and interpersonal skills
- Excellent organisational skills and attention to detail
- A willingness to learn and adapt to new systems and procedures
- Enthusiasm and an ambition to progress within the organisation
The following are desirable:
- A qualification in administration, business or similar
- Employment experience in Education or a customer service-focused industry
- Experience using client management systems
- An interest in fitness and exercise
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📌 Administration Assistant (Healesville)
🏢 Australian Fitness Academy
📍 Healesville
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