OurOrthopaedicpractice is looking for a compassionate, detail-oriented, and experienced medical secretary to join our team.Our practice mission is todeliver a supportive and empathetic patient journey, ensuring our patients are cared for with the utmost professionalism and attention.

Our Surgeon isestablishedbut new to private practice.

About you

As the first point of contact, you’ll play a key role in welcoming patients and ensuring a smooth, efficient flow through the practice. Our mission is to ensure all patients feel valued, heard, and the most important patient in our care. Therefore, your customer service skills will only come second to your attention to detail skills.

Our ideal candidate will have the following

- Experience in excelling at customer service.Surgical practiceexperienceis viewed highly.
- Excellent communication skills with a positive and friendly manner and can-do attitude
- Professional appearance and demeanour in writing, in person and on the phone
- Strong attention to detail attributes
- Experience using multiple types of software and enjoy upskilling
- IT savvy – your IT skills are your pride and joy!
- Ability to work independently with initiativeand alsolove being part of a cohesive team
- Constantly takes pride in their work and productivity, who loves toassistand is flexible in times of demand, with a can-do attitude.
- Ability to work well under pressure and to multi-task in a busy environment and fully open to direction to ensure the smooth running of the Practice

Responsibilities will include

- Welcoming patients into the practice in an efficient,friendlyand courteous manner




- Delivering exceptional customer service at all times
- Scheduling and managing patient appointments and assistingwith consultation sessions including invoicing,receiptingand uploading relevant reports/scans
- Collecting and entering patient details
- Answering phone calls and enquiries ina timely,professionaland friendly manner
- Performing general administrative duties and ad-hoc duties asrequiredfor the Surgeon and the Practice Manager
- Managing Theatre admin duties, including booking,billingand quoting.

What we offer

- Flexible hours and negotiable start/finish times to promote work-life balance
- An empathetic and supportive team environment
- Opportunities for professional growth and training
- Competitiveremunerationabove the award rate, based on experience
- Transition training from RWS VR team toassistyou with your current role

Hours

- Exact days are negotiable:
- Week 1: 8:30am till 5:00pm - 1 x day WFH(you will be provided with a laptop and mobile phone)
- Week 2: 8:30am till 5:00pm - Lennox Head (you will be paid for yourtraveltime and fuel)

*Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjustedin accordance withthese criteria.

The successful applicantis required tohave full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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📌 Part-Time Senior Medical Secretary (City of Gold Coast)
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📍 City of Gold Coast