Location: [Collingwood / Hybrid]
Full-time

Client Product Specialist

Location: [Collingwood / Hybrid]
Full-time

About LOKE

LOKE is a fast-growing product-led business focused on building meaningful technology for our global hospitality clients. As a small, agile team, we value people who are proactive, adaptable, and comfortable rolling up their sleeves to get things done. This role is critical in bridging our clients, product, and engineering teams to ensure successful feature adoption and outstanding client experiences.

LOKE services clients in Australia, New Zealand, Singapore, UK and currently in a rapid growth stage due to our success in the US.

The Role

As a Client Product Specialist, you’ll sit at the intersection of product, clients, and delivery. You’ll work closely with key customers to roll out current features, support product adoption, gather feedback, and ensure our solutions deliver real value.

This is a hands-on role suited to someone who enjoys client engagement, product delivery, and cross-functional collaboration in a dynamic environment.

It a entry level product role that would suit a technical minded Account Manager or someone at the start of the journey in Product.

Key Responsibilities

Client Engagement & Relationship Management

- Build and maintain strong relationships with key clients throughout rollouts and product projects

Feature Rollout & Product Adoption

- Collaborate with clients on beta testing, pilot programs, and early feature releases




- Support smooth feature rollouts and identify adoption risks early
- Capture and report post-launch feedback and issues to Engineering using internal tools (e.g. Jira)
- Partner with Product and Engineering to continuously improve feature outcomes

Communication & Documentation

- Create and maintain high-quality helpdesk and product documentation for all new features
- Ensure documentation is approved by Engineering and validated by clients where required
- Deliver clear and timely product update communications to clients

Project Management & Coordination

- Manage active feature rollout and client-facing product projects
- Collaborate closely with Product, Client Services, and Engineering teams
- Ensure projects are delivered on time and meet stakeholder expectations

What We’re Looking For

- Experience in a product, client success, implementation, or technical account role
- Strong communication skills and confidence working directly with clients
- Ability to manage multiple projects and priorities simultaneously
- Comfortable working cross-functionally with Product and Engineering teams
- Highly organised with strong documentation skills
- Proactive, adaptable, and willing to contribute beyond defined responsibilities

Why Join LOKE?

Our team is passionate about hospitality and technology. We work hard because we love the vision and go above and beyond for our clients, but also each other. We are proud of our flexible work environment and open culture.

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📌 Client Product Specialist (Williamstown)
🏢 LOKE Digital
📍 Williamstown