Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking 2 x Participant Support Officers to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.

ROLE DETAILS:
Locations (VIC only): Boronia and Dandenong (2 positions available)
Eligibility: Australian Citizenship required

Arrangement: Mon-Fri, 7.5hr days - 5 days onsite

Contract length: Initial term until 31 December with robust likelihood of extension

Rate: $37.36 per hour PLUS Super

ABOUT THE ROLE:
This is a public-facing role where you'll communicate with internal and external stakeholders, provide straightforward advice, support participant enquiries, coordinate appointments, manage inboxes and complete accurate data entry.

KEY RESPONSIBILITIES:

- Provide front-of-house support including counter/reception, participant enquiries and online/self-help support




- Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
- Respond to customer enquiries, provide information and refer people to appropriate services
- Manage shared inboxes, appointments and telephone enquiries
- Coordinate appointments and ensure office facilities are accessible for participants
- Complete data entry, follow-up actions and record complaints/feedback in business systems

WHAT WE'RE LOOKING FOR:

- Strong administration and customer service skills
- Clear written and verbal communication
- Ability to prioritise tasks, meet deadlines and manage competing work
- Strong attention to detail and accurate data entry
- Ability to work collaboratively and respond professionally to enquiries
- Confidence handling sensitive information with privacy and confidentiality
- Desirable: experience in disability, allied health or a related sector

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📌 Participant Support Officer (Dandenong)
🏢 Talent
📍 Dandenong