For almost 40 years, Inner Range has designed and manufactured world‑leading integrated access control and security solutions. Our systems protect critical infrastructure, government, commercial and enterprise sites in over 30 countries. We are headquartered in Melbourne with teams and partners across the globe.

About the role

As Pre-Sales Team Leader, you will lead Inner Range’s pre-sales support function, coordinating the day‑to‑day delivery of high-quality technical support to internal and partner sales teams across global markets.

You and your team will interpret specifications, RFPs, RFIs and tender documentation to build equipment lists, respond to capability questions and provide tailored technical information that supports accurate, timely and commercially focused customer solutions.

Working closely with stakeholders across Inner Range and Wesco affiliates, you will help ensure requests are clearly understood, answered within agreed service levels and supported by consistent processes, strong team coordination and a helpful, service‑oriented approach.

What you’ll do

- Receive, triage and coordinate internal pre‑sales support requests from Inner Range, Wesco affiliate and partner sales teams across global markets
- Interpret specifications, RFPs, RFIs and tender documentation to understand technical requirements and provide accurate support
- Build equipment lists and bills of materials, answer capability questions and provide tailored technical information for each request
- Lead, support and coordinate the day‑to‑day activities of a small team of Pre‑Sales Specialists, balancing workload and priorities to meet SLAs
- Mentor team members, review quality and act as the first point of escalation for complex, ambiguous or time‑critical requests
- Help develop and improve pre‑sales processes, templates,



tools and reusable resources to support consistent, high‑quality outputs
- Monitor request volumes, turnaround times and SLA adherence, reporting on team performance and identifying opportunities to improve service quality

About you

- Experience in technical pre‑sales, technical support, solutions support or a similar role within electronic security, access control or another complex technical product environment
- Ability to interpret specifications, RFPs, RFIs and tender documents and translate technical requirements into practical, accurate outputs
- Sound knowledge of Inner Range products and electronic security or access control solutions, or the ability to develop this knowledge quickly
- Strong organisation, prioritisation and workload management skills, with the ability to deliver accurate work within agreed service levels
- Clear written and verbal communication skills, with the ability to explain technical information to varied internal and partner audiences
- A helpful, responsive and service‑oriented approach, with solid attention to detail and a focus on quality and consistency
- Previous experience coordinating, mentoring or leading a small team, including supporting quality review, workload balance and team development
- A calm, accountable and collaborative working style, with the ability to stay organised and effective when priorities shift or deadlines are tight

This role offers something rare: the chance to design and build a global support function from scratch, with genuine backing to do it properly. You will shape the team, the tooling and the model, and your work will directly change how customers around the world experience Inner Range support. You will be based in Melbourne with periodic travel to Bangalore, working alongside an established and supportive technical support team.

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📌 Pre-Sales Team Leader (Moe)
🏢 Inner Range
📍 Moe