Experienced Disability Support Worker (Mental Health & Psychosocial Support)

Join a boutique Registered NDIS Provider where quality always comes before quantity.

At My Access Care Australia (MACA), we believe exceptional disability support is built on trust, consistency and genuine relationships.

We're not a high-volume provider focused on rushing through shifts. We're a growing Registered NDIS Provider committed to delivering personalised, high-quality supports that genuinely improve people's lives.

We're looking for an experienced Disability Support Worker who shares our values and takes pride in delivering professional, person-centred support to participants living with complex mental health conditions, psychosocial disabilities, intellectual disability, acquired brain injury and physical disabilities.

If you're passionate about making a meaningful difference, enjoy working independently and value quality over quantity, we'd love to hear from you.

About the Role

This role involves supporting NDIS participants within their homes and throughout the community to achieve their goals while promoting independence, dignity and choice.

No two days are the same.

Depending on participant needs, your responsibilities may include:

- Personal care and daily living assistance
- Community access and social participation
- Transport to appointments
- Shopping and meal preparation
- Domestic assistance
- Medication prompting (where appropriate)
- Building daily living and independent living skills
- Emotional support and therapeutic engagement
- Supporting participants experiencing psychosocial disability and mental health challenges
- Following individual support plans, risk assessments and Positive Behaviour Support Plans
- Maintaining accurate progress notes, incident reports and documentation
- Working collaboratively with Support Coordinators, Recovery Coaches, Allied Health professionals and families

What Makes MACA Different?

- At MACA, our Support Workers are highly valued professionals—not just another number.
- Working for a Registered NDIS Provider committed to best practice




- Strong clinical governance and quality systems
- Comprehensive induction with our experienced senior team
- Ongoing mentoring and support
- Consistent participants where possible to build genuine long-term relationships
- Support from experienced Support Coordinators and Recovery Coaches
- Opportunities for professional development
- A collaborative, respectful and supportive workplace
- A culture focused on participant outcomes rather than simply filling shifts

Qualifications & Compliance

- Certificate III or IV in Individual Support, Disability, Mental Health or equivalent
- Current NDIS Worker Screening Check
- NDIS Worker Orientation Module - 'Quality, Safety and You' Certificate of Completion (completed within the last 12 months or willingness to obtain)
- Current Victorian Driver Licence
- Reliable, comprehensively insured vehicle suitable for community access
- Current First Aid (HLTAID011) and CPR
- Current Working with Children Check (or willingness to obtain)
- National Police Check (if required)
- Current rights to work in Australia

Experience

You will have a minimum of two years' experience supporting people living with disability, mental illness or psychosocial disability.

You’ll also demonstrate experience in:

- Personal care
- Community access
- Supporting participants with complex mental health needs
- Working independently
- Managing challenging situations professionally
- Working within the NDIS Practice Standards and Code of Conduct
- Delivering person-centred supports

Skills & Attributes

We’re seeking someone who is:

- Compassionate and genuinely participant-focused
- Reliable, honest and accountable
- Emotionally mature and resilient
- Calm under pressure




- Professional in their communication
- Organised and self-motivated
- Able to identify and manage risks appropriately
- Confident using mobile technology and electronic care management systems
- Able to work autonomously while contributing positively to a team-oriented team

Highly Desirable Experience

Experience supporting participants living with:

- Psychosocial disability
- Acquired Brain Injury (ABI)
- Physical disability
- Diabetes
- Continence support
- Trauma-informed practice

Our Recruitment Process

We’re committed to employing the right people—not simply filling positions.

Successful applicants will participate in:

- Telephone screening
- Face-to-face interview
- Reference checks
- Verification of qualifications and compliance documentation
- Comprehensive induction alongside our senior Support Coordinator/Support Worker before independently supporting participants

Please Apply Only If You Can Answer "Yes" to the Following

- I have at least two years' disability support experience
- I currently hold an NDIS Worker Screening Check
- I have my own reliable, comprehensively insured vehicle
- I am comfortable providing personal care
- I can confidently support participants with psychosocial disability or mental health conditions
- I take pride in writing detailed, accurate shift notes
- I genuinely enjoy building long-term relationships with participants

About My Access Care Australia

My Access Care Australia is a Registered NDIS Provider currently delivering high-quality disability supports across Melbourne and throughout Victoria.

Our services include:

- Support Coordination
- Psychosocial Recovery Coaching
- Community Access
- Personal Care
- Household Tasks
- Travel & Transport
- Daily Living Assistance

Everything we do is guided by participant choice, dignity, respect and quality.

If you're looking for a workplace where your professionalism is recognised, your contribution genuinely matters and your work changes lives, we’d love to hear from you.

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📌 Experienced Disability Support Worker (Mental Health & Psychosocial Support) (Whittlesea)
🏢 My Access Care Australia
📍 Whittlesea