Stockdale Higher Education Institute is a newly established higher education provider preparing to commence delivery of its Bachelor of Information Technology. We are seeking an experienced and detail-oriented Admissions and Enrolment Officer to support the Institute's student admissions and enrolment operations.

This is an opportunity to join the Institute at an important stage of its development and help establish efficient, compliant and student-focused admissions processes.

About the role

The Admissions and Enrolment Officer will manage applications from initial enquiry through to enrolment. The position will assess applications against approved entry requirements, maintain accurate student records, and create and issue Confirmations of Enrolment through PRISMS in accordance with delegated authority.

The role will work closely with the Registrar and Compliance Manager and provide transparent and timely assistance to prospective students, education agents and other stakeholders. The position will also perform an ongoing administrative function to support students' continued engagement as they commence and progress through their studies, serving as a key point of contact for routine institutional administrative enquiries and requirements.

Key responsibilities

- Receive, review and process domestic and international student applications.
- Assess applications against approved academic and English-language entry requirements.
- Verify qualifications, identity documents, English-language evidence and other supporting documents.
- Identify incomplete,



inconsistent or potentially non-genuine documentation and elevate concerns appropriately.
- Prepare and issue letters of offer and written agreements.
- Confirm acceptance, payment and other enrolment requirements.
- Create, issue and update Confirmations of Enrolment through PRISMS within delegated authority.
- Process enrolments, deferrals, withdrawals, cancellations and other enrolment variations.
- Maintain complete and accurate applicant and student records.
- Communicate professionally with applicants and education agents about application outcomes and outstanding requirements.
- Assist with orientation and student onboarding.
- Provide ongoing administrative support to promote student engagement and facilitate a smooth transition into and progression through their studies.
- Serve as a key point of contact for students regarding routine institutional administrative enquiries, requirements and processes, ensuring timely and accurate assistance.
- Maintain admissions and enrolment registers and prepare operational reports.
- Support compliance with the ESOS Act, National Code 2018, CRICOS requirements and Institute policies.




- Work with the Registrar and Compliance Manager to improve admissions processes and maintain audit-ready records.
- Handle applicant and student information securely and confidentially.
- Sound judgement and willingness to elevate unusual or higher-risk applications.

Qualifications

- Relevant experience in admissions, enrolment or student administration with an Australian higher education or CRICOS-registered provider.
- Practical knowledge of international student admissions and the ESOS regulatory framework.
- Experience using PRISMS, including creating or managing CoEs.
- Understanding of academic and English-language entry requirements.
- Robust document-verification, administration and recordkeeping skills.
- Experience using student management and electronic document-management systems.
- High attention to detail and the ability to apply policies consistently.
- Strong written and verbal communication skills.
- Ability to manage competing priorities and meet processing deadlines.

What we offer

An opportunity to contribute to the establishment of a new higher education institute.

A professional, collaborative and student-focused working environment.

Exposure to the complete admissions and enrolment lifecycle.

Opportunity for the position to develop as the Institute's student cohort grows.

Stockdale Higher Education Institute is committed to merit-based recruitment, equal opportunity, student wellbeing, privacy and maintaining the integrity of its admissions processes.

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📌 Admissions and Enrolment Officer (Melbourne)
🏢 Stockdale Higher Education Institute
📍 Melbourne