About the Role

As Loyalty & Activation Manager, you'll own Auto One's loyalty program end-to-end across our national store network and online, from member journey design and rewards mechanics through to commercial performance, store activations and network training. We're looking for someone who can grow the program over time, manage supplier and partner relationships in ways that genuinely benefit members, and move confidently between strategy, commercial reporting and store-level training. You'll be backed by senior marketing leadership who provide strategic support so you can focus on delivery, activation and growth.

What You'll Own

- Loyalty program strategy, roadmap, rewards mechanics and ongoing program growth opportunities
- Driving awareness of Loyalty across customers and the store network
- Commercial model, reporting and dashboards for program performance and ROI
- Store rollouts, in-store activations, events and training across our retail and franchise store network
- Member experience and support, resolving queries and addressing friction points
- Loyalty campaign strategy and briefs, working closely with the broader marketing team
- NPS, CSAT and store feedback for continuous improvement
- Managing relationships with the loyalty platform provider and reward and supplier partners

What You'll Bring

- Demonstrated experience managing a loyalty program end-to-end: strategy,



operations and commercial performance
- A track record of growing or scaling a loyalty, membership or customer engagement program
- Strong commercial acumen and financial modelling skills
- Experience coordinating store or network activations, events and training programs
- Experience managing supplier, platform or reward partner relationships to deliver value for members
- Comfortable working independently across a broad remit
- 5+ years in loyalty program management, retention or customer engagement, ideally within retail or a store network setting

About Auto One Auto One is a nationally recognised leader in the auto parts and accessories aftermarket across retail and trade. With 90+ locations across Australia, we support independent stores and internal teams nationwide. We're genuine automotive enthusiasts with a passion for cars and the people who drive them. Here, your drive will be matched by our commitment to your growth.

Requirements

- Authorised to work in Australia (no visa sponsorship available)
- Hybrid working from our Castle Hill location

Cover Letter

- Briefly walk us through a loyalty program you've managed end-to-end: what was the goal, how did you measure success, and what are you most proud of
- Your experience coordinating activations or training across a store network
- What draws you to this role at Auto One?

📌 Loyalty & Activation Manager (Castle Hill)
🏢 Auto One
📍 Castle Hill