Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

About the role:

We’re looking for qualified Automotive Technicians who are ready to move beyond the workshop to provide day-to-day support in the assessment and adjudication of high-value and complex vehicle repair claims, applying strong technical expertise to evaluate vehicle history and contributing factors. As a Claims Specialist you will work both independently and collaboratively to manage cases, support internal teams, and ensure timely, accurate outcomes. The position also plays a key role in identifying trends, improving processes and supporting continuous improvement initiatives.

This position requires a full-time, on-site presence, five days a week, to foster collaboration, strengthen team connections, and ensure seamless support across the business.

Key responsibilities include:

- Manage and prioritise daily case workload, ensuring timely resolution while escalating high-risk or complex issues as required
- Assess complex claims by analysing vehicle history and all contributing factors to symptoms, behaviours or operations (SBO)
- Collaborate with Dealer Support and Call Centre teams to support thorough case reviews and informed decision-making
- Provide guidance and support to team members on handling technical concerns, ensuring customer issues are addressed effectively and within appropriate timeframes
- Deliver insights on recurring trends and emerging technical issues to inform business improvements




- Contribute to continuous improvement by updating knowledge base articles, workflows, and supporting training and team initiatives

About You:

You are a technically skilled automotive professional with solid diagnostic expertise, sound knowledge of service department operations and a customer-focused mindset, experienced in diagnosis and vehicle repairs. You communicate confidently with both technical and non-technical audiences and thrive in a collaborative, fast-paced environment. With a proactive approach and strong problem-solving ability, you take ownership of your work and contribute to team and business success.

To be successful, you will have:

Qualified Automotive Technician (Motor Mechanic) with a Mazda Master Technician certification (or equivalent) and 4+ years’ post-apprenticeship experience

Experience in customer service and case management, with the ability to resolve complex technical and customer issues

Strong communication and interpersonal skills, including the ability to explain technical concepts clearly and build relationships with diverse stakeholders

Proven analytical and problem-solving skills, with the ability to prioritise and manage competing demands

Team-oriented with solid computer skills (Microsoft Office) and a willingness to support broader business initiatives

New car discounts and participation in the discounted lease car program

17.5% annual leave loading

Access toweekend loan cars, uniform allowance, onsite subsidised café and additional perks

Ongoinglearning and development opportunities

Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)

Application and Selection Process:

Mazda Australia values attitudes and behaviours that align with our organisational culture.

Successful applicants will be subject to an online psychometric assessment, police, qualification and reference checks.

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📌 Claims Specialist (Automotive) (Melbourne)
🏢 Mazda
📍 Melbourne