Reception / Concierge - Front of House – Melbourne CBD

Do you enjoy making people feel welcomed, valued, engaged and empowered?

Ready to make the move from hospitality?

We are looking for a talented & exceptional Concierge Receptionist to join our energetic team located in heart of Melbourne CBD.

You will have the opportunity to work with world recognised reputable corporations.

Key responsibilities

- Provide engaging, on brand welcome and farewell to staff, clients and contractors
- Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
- Work closely with security teams to ensure safety
- Manage the upkeep of the meeting rooms throughout the day
- Manage bookings of all meeting spaces
- Assist with uploading information to tenant’s portals
- Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.
- This position requires periods of walking, standing, sitting and/or manual handling.

What we offer?

The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

Work life balance. Monday to Friday work schedule

Competitive hourly rate, above award!

Entrepreneurial and inclusive work culture

More Benefits

- Learning and Development: Opportunity for paid training and development packages to continue to see you grow!
- Rewards Program:



An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
- Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
- Career Progression: The opportunity to progress your career if you commit to First Contact
- Work Location: Working in some of the city’s most prestigious buildings, as well as the newest

What we’re looking for

- Experience in five-star hotels or top-end hospitality
- Experience servicing VIP and Executive-Level guests in a professional manner
- Ability to work autonomously, while being self-motivated and driven
- Attentiveability to anticipate client needs
- Ability to create lasting impressions and meaningful relationships
- Discretion and confidentiality and the ability to build a high level of trust
- Immaculate presentation and grooming standards

About us

We Operate Great Workplaces. A business focused on others

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.

If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.

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📌 Reception / Concierge - Front of House – Melbourne CBD
🏢 First Contact
📍 Melbourne