Bilingual Technical Customer Support Specialist - English & Spanish - Remote

An experienced bilingual technical support specialist with robust analytical and customer service skills will join our client’s support team in a full‑time, remote capacity. Responsibilities include onboarding new clients, training, troubleshooting, and continuous improvement of our SaaS platform.

Salary : $70,000 – $85,000 AUD base, 3 weeks paid vacation, statutory holidays, sick days.

Location : Australia – remote (client head office in Toronto, ON).

Responsibilities

- Lead onboarding processes for new clients, including training on system features and functionality.
- Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations.
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.




- Provide proactive support to ensure ongoing customer satisfaction.
- Assist with testing and validation of new features or updates to the software.
- Collaborate with cross‑functional teams (development, product) to improve the overall customer experience and provide feedback for continuous product improvement.

Qualifications

- Prior experience in cash processing or cash‑in‑transit industries is a strong asset.
- Strong analytical and problem‑solving skills.
- Excellent verbal and written communication skills – fluent in both English and Spanish.
- Ability to work independently and effectively in a remote work environment.
- Tech‑savvy and comfortable with SaaS platforms and client‑facing technical interactions.

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📌 Bilingual Technical Customer Support Specialist - English & Spanish (Canberra)
🏢 Tech Talent International
📍 Canberra