This role supports the performance of Charter Hall’s retail assets by building strong relationships with tenant customers and a focus on consistent rental outcomes. Working closely with centre teams, it helps resolve issues early and keep things running smoothly - contributing to stable income and the long-term performance of the portfolio.

How you’ll make an impact

- Support rent collection across a portfolio of shopping centres – Assist with day-to-day tasks to help ensure rent is collected on time and accounts are kept up to date.
- Help manage tenant accounts and reconcile records – Work with the team to review ledgers, allocate payments, and keep financial data accurate.
- Be a first point of contact for tenant enquiries – Respond to questions, help resolve payment issues, and provide a positive experience for tenants.
- Assist with payment processes and communications – Support reminder letters, direct debit setup, and general follow-ups with tenants.
- Work within team processes and policies – Help ensure activities align with debt management processes and support reporting where required.

What you’ll bring to the team

- Future focused capabilities including self‑awareness, resilience, agility and generosity.
- An ability to work in a fast‑paced environment with strong time management skills, initiative and an ability to prioritise.




- Debt collection experience within the retail or banking workplace.
- Strong customer relationship skills and the ability to communicate on both a conceptual and detailed level.
- Quick-thinking, commercially minded, and comfortable dealing with a wide range of people at all levels.
- Superior negotiating skills and well‑developed numerical skills.
- Tertiary qualification in property, finance or a business‑related field.

Perks that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

- Wealth: Short and long‑term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
- Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
- Well‑being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL‑accredited workplaces and AIA Vitality.
- Learning: On‑the‑job experiences, 24/7 online learning, mentoring and coaching.
- Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
- Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

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📌 Commercial Manager, Retail (City of Sydney)
🏢 Charter Hall
📍 City of Sydney