Mid-weight digital copywriter - customer communications

Part-time, fixed-term contract | 30 hours per week
Salary: $90,000 – $100,000 plus superannuation guarantee, pro rata
Location: Melbourne, Sydney or Brisbane; hybrid remote & in-person
Contract term: 4 months

Avion Communications is looking for a mid-weight digital copywriter to create clear, useful customer communications for one of our major clients.

You will write the content customers rely on when they need information, support, or an important service update. This includes incident alerts, customer emails, FAQs, web banners, and help and support pages and articles.

This role will suit someone who has worked as a copywriter, content producer, or digital content specialist within a large and complex organisation. Experience in sectors such as financial services, insurance, superannuation, transport, utilities, or telecommunications are particularly valuable.

You will be responsible for taking work from brief through to approval. That means asking the right questions early, writing confidently with limited supervision, and keeping content moving through rigorous stakeholder reviews and sign-offs.

What you will do

Write and edit customer emails, incident alerts, FAQs, web banners, and help and support content

Turn complex, operational, or time-sensitive information into clear customer communications

Apply customer experience (CX), user experience (UX), web accessibility, and digital writing principles

Interpret briefs, identify missing information, and ask useful questions before writing

Independently manage content through multiple stakeholder reviews and approval stages

Respond constructively to feedback while protecting clarity, accuracy, and customer needs





Attend and contribute to client stand-ups and project discussions

Track tasks, deadlines, feedback, and project updates in Jira

Peer review other Avion writers’ work and provide constructive feedback

Identify opportunities to improve the client’s content, processes, and ways of working

Communicate proactively with clients and Avion colleagues

What we are looking for

You may be a strong fit for this role if you have:

Professional experience as a digital copywriter, content producer, content designer, or similar

Experience producing customer communications for a large organisation

A portfolio that includes digital service content, customer emails, FAQs, help content, alerts, or operational communications

Strong plain English writing and editing skills

A sound understanding of digital accessibility and customer-centred content

Experience working with brand, legal, product, operational, and other subject matter experts

The judgement to interpret and reconcile feedback from multiple stakeholders

Strong attention to detail, including spelling, grammar, consistency, and version control

The ability to manage your workload, meet deadlines, and flag risks early

Confidence working independently while remaining collaborative and open to feedback

Experience with Confluence and Jira, Microsoft Sharepoint and Teams, Figma, regulated environments,



and UX writing would be useful but is not essential.

The kind of person who will thrive in this role

You do not wait until a deadline is at risk before raising a problem. You clarify expectations early, plan your work, and keep people informed.

You are comfortable receiving detailed feedback from several stakeholders. You can distinguish between a genuine requirement and a personal preference, ask respectful questions, and help a group reach a clear outcome.

You turn up to meetings on-time and well-prepared.

Most importantly, you care about:
1. Making information easier for customers to understand and act on, particularly when the subject is complex, sensitive, or time-critical.
2. Upholding professional standards and delivering on your promises.

Why work at Avion?

Avion is a copywriting and content strategy agency that helps organisations in regulated industries make complex information clearer and digital experiences more useful.

As part of our team, you will receive:

- Five weeks of annual leave per year, pro rata
- Up to 10 days of personal leave that can be used for mental health days, pro rata
- A robust internal peer review process that supports collaboration and high-quality work
- Optional twice-monthly in-person team days to work and socialise together
- Quarterly strategy sessions where every employee can contribute to how Avion works and grows
- The opportunity to work from outside Australia for up to four consecutive weeks, subject to management and client approval
- Support from experienced copywriters, content designers, and content strategists
- Meaningful ownership of customer communications used by a major Australian organisation

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📌 Mid-weight digital copywriter - customer communications (Melbourne)
🏢 Avion Communications
📍 Melbourne