At Cabinets by Computer, we build software for cabinet manufacturers. Our platform, Cabinetry.Online, powers how custom cabinetry is ordered, processed, and sent to production, from online order through to CNC output. We're the multi award-winning team behind it, and recent winners of the 2024 Business of the Year at the Geelong Business Excellence Awards.

You'll be one of the senior technical voices our customers rely on, owning complex support, coordinating new-customer go-lives, and growing into hands-on CNC integration work on software that keeps real factories running.

Sound like you? Read on.

Geelong | Full Time

About Us

At Cabinets by Computer, we build software for cabinet manufacturers. Our platform, Cabinetry.Online, powers how custom cabinetry is ordered, processed, and sent to production, from online order through to CNC output. We're the multi award-winning team behind it, and recent winners of the 2024 Business of the Year at the Geelong Business Excellence Awards.

You’ll be one of the senior technical voices our customers rely on, owning complex support, coordinating new-customer go-lives, and growing into hands-on CNC integration work on software that keeps real factories running.

Sound like you? Read on.

Perks of the Job

- Own technical delivery and outcomes, not just a ticket queue
- Be one of the senior technical voices in a growing, ambitious team
- Influence product improvements based on real factory feedback
- Hybrid flexibility after probation (office near Geelong + some WFH)
- Novated leasing program for vehicles
- Regular social events, from Friday knock-off drinks to team lunches
- Grow with a company scaling fast across Australia, NZ, and beyond

So, What's It All About?

We're looking for a hands‑on Technical Support Specialist to handle complex support,



coordinate go‑lives, and grow into technical deployments across our customer base. This role sits at the intersection of software and manufacturing, where precision, reliability, and practical thinking matter, and when a customer is stuck, their production line can be too.

Day to day, you’ll be the senior voice on the support queue, helping to triage issues, judging what matters most across competing demands, and resolving the hard problems that others upscale. Alongside that, you’ll onboard recent customers to production, keep everyone informed on where their go‑live stands, and over time take on hands‑on CNC integration. This isn’t just responding to tickets. You’ll own technical outcomes and help shape how we deliver them.

You Will:

- Act as the senior escalation point for complex software, system, and configuration issues
- Assist in triaging and prioritising a live support queue, weighing competing demands to resolve the highest‑impact issues first
- Provide expert remote support via phone, email, and remote access tools
- Coordinate go‑live readiness for new customers and clearly relay project status to clients, onboarding teams, and management
- Grow into hands‑on CNC integration, configuring and connecting Cabinetry.Online with machines and factory systems
- Diagnose and resolve software, system, and machine‑communication issues




- Document technical procedures and maintain clear, reliable support recordsIdentify recurring issues and drive improvements to installation and support standards
- Mentor and guide junior technicians, sharing knowledge and lifting the team
- Contribute to building scalable technical processes as the company grows

The Skills & Experience You'll Need:

- 5+ years experience in a technical support, systems, or manufacturing‑tech role
- Strong communication skills, clear, confident, and calm when explaining technical concepts to customers, teams, and management
- Strong understanding of Windows environments, networking, and system configuration
- Proven ability to triage, prioritise, and resolve complex issues independently
- Excellent documentation habits and a discipline for following processes precisely
- Confidence owning outcomes and improving the way things are done

What We'd Love to See (but not a deal‑breaker):

- Experience in cabinet manufacturing or woodworking machinery
- Familiarity with CAD/CAM or production software
- Experience mentoring within a technical team
- Exposure to field service or technical deployment work

But Most Importantly...

You're technically sharp, practical, and calm under pressure, and above all an excellent communicator. Much of this role is keeping customers, teammates, and managers clearly informed, whether you're walking a non‑technical customer through a fix or relaying where a go‑live stands. You enjoy solving real‑world problems and taking ownership of the outcome.

Requirements

- Provisional or Full Australian Driver's Licence
- Willingness to travel to customer sites on occasion (typically only a few times a year)
- Full Australian work rights

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📌 Technical Support Specialist (Yea)
🏢 Cabinets by Computer
📍 Yea