Spicers Hidden Valehave an exciting current opportunity for a Front Office Attendantto join our passionate team on a casual basis in Grandchester, Southeast Queensland. As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Spicers Hidden Vale

From the moment you turn into the driveway it is hard to believe that such a place could exist so close to a major city. Just an hour’s drive from the Brisbane CBD, Spicers Hidden Vale is a destination that invites relaxation and rejuvenation.

Set on 12,000 acres, the retreat features an Australian barn, beautifully restored colonial cottages from a bygone era and a warm country welcome. There is space to relax, space to listen, and space to embark on an adventure amidst abundant wildlife. With a number of different indoor and outdoor spaces to explore, Spicers Hidden Vale is a unique luxury Australian experience.

What you’ll be doing…

- Provide genuine, welcoming & productive service every time, always ensuring the guest experience and service provided is put ahead of admin work;
- Efficiently manage guest check-in and check-out procedures,



including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;
- Act as an ambassador for the retreat, provide information about our dining options, amenities and offering location / area recommendations;
- Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;
- Maintain accurate records of guest interactions, transactions, and feedback;
- Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;
- Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

You'll thrive in this role if you have...

- Minimum 1-2 years experience in a front office, reception or customer service role ideally within a Hotel environment (essential);
- Strong communication skills and eye for detail;
- Positive attitude and love for customer service;
- Ability and willingness to commence work on a rotating roster including weekends and public holidays;
- Reliable vehicle to get to and from the retreat;
- Located close to the retreat or a willingness to relocate.

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