BYD Hornsby, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance workPrepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts




- Implement fair and consistent warranty policies
- Support pre-delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow-up

Qualifications

- Education: Diploma or higher in Automotive or related field
- Training: Knowledge of relevant laws/regulations

Experience:

- 3+ years in automotive repair or related industries
- 1+ year in customer service
- Familiarity with BYD/Toyota operations is advantageous

Skills:

- Computer proficiency
- Strong communication and analytical skills
- Valid driver's license
- Attitude: Positive, team-oriented, qualified image, resilient under pressure

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

#J-18808-Ljbffr

📌 Service Advisor - BYD Hornsby
🏢 Harmony Auto
📍 Hornsby