The Sunshine Coast Animal Refuge (SCARS) was established in 1979 to provide temporary refuge and find new homes for abandoned, abused, stray and unwanted cats and dogs. The Refuge is managed by an unpaid, elected committee, and run by a small staffing compliment and a large dedicated group of volunteers including Kennel and Cattery Teams, Facility Management, Administration Support, Foster Carers, SCARS Markets, and a range of fundraising and awareness events conducted throughout the year.
Purpose of Position
This position is a customer-facing role, providing exceptional customer service to members of the public as well as administrative support for other areas of the organisation. The characteristics of the role feature a fast paced and dynamic setting where individuals are required to manage competing priorities whilst maintaining an empathetic and professional demeanor.
This Role is Part-Time 9.30am- 5.30pm every Friday and Saturday + Every 3rd Sunday
Key Responsibilities
- Greeting and talking to the public re the process for possible animal adoptions, and or surrenders which includes completion of relevant paperwork, arranging meet and greets between prospective adopters and animals.
- Timely and efficient processing and handling of emails and phone calls
- Ability to facilitate eftpos transactions and completion of end of day/week balancing processes.
- Completion and updating of animal records within database ensuring record accuracy which includes microchip, vaccination and related medical information.
- In collaboration with Animal Behavior Trainer, Animal Support Officer and Veterinary Team, coordinate in-house vet appointment booking for Scars animals.
- Facilitation, processing and dispatching of animal medication for SCARS animals currently in Foster arrangements.
- In collaboration with Cat and Dog Foster Care Co-Ordinator’s, arrange for veterinary appointments
Key Selection Criteria
- Ability to deliver exceptional customer service experience in a dynamic and high-volume environment
- Ability to effectively manage competing priorities
- Ability to adopt professional, ethical, and empathetic demeanor when dealing with members of the public and other team members.
- Strong verbal and written communication skills
- Strong administrative and organisational skills
- Ability to work seamlessly as part of a team
- Ability to adopt and exhibit SCARS values
Qualifications / Experience
- Demonstrated experience using Microsoft Office Suite (essential).
- Experience with database software systems (desirable).
- Demonstrated experience in high volume customer service role
- Previous experience within an animal care/veterinary environment (desirable)
Please submit CV and Cover Letter- Cover Letter to be no longer than 1 page
Applications to close 5.00pm Tuesday the 4th of August