Customer Service Representative (Outbound)

Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a Customer Service Representative (Outbound), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Summary

The Customer Service Representative (Outbound) is primarily responsible for undertaking marketing programs on behalf of the Client to assist in their development of strategic business plans. Marketing campaigns include Owner Dialogue (Welcome and Anniversary calls) and CRM Administration.

Duties and Responsibilities

- Work through a campaign list and make outbound calls to customers;
- Ability to communicate information to customers in a confident and knowledgeable manner;
- Ensuring any promise made or undertaking given to the customer is followed through;
- Recognising when it is appropriate to seek advice or elevate a question to a Team Leader or Deputy, due to the customer concern pushing the boundaries of your knowledge and authority,
- Entering changes to contact details in the database and detailing the requirements for follow up calls when necessary;
- Promoting the Company product in a positive manner including recommending the purchase of Company products where applicable;
- Lead generation including brochure, test drive requests and quotes;
- Identifying sales opportunities for follow up by Dealers;
- Use common call centre telephone and computer technology;
- Communicate effectively and work in a customer contact centre setting;
- Attend training courses and manage professional development;
- Follow occupational health & safety policy and procedures;
- Manage customer relationships and liaise effectively with stakeholders;




- Follow the client’s privacy and confidentiality guidelines when communicating with customers;
- Assist in special projects and participate in any other duties as requested
- Adheres to the Percepta global value.

Education

- Has completed a high school certificate
- Has either completed or is currently studying a tertiary qualification or equivalent in a consumer/customer contact field or Marketing Discipline.

Experience

- Has had at least 2 to 4 years of work experience in a customer service role either face to face or over the phone
- Communicates both verbally and in written correspondence to an above average standard
- Has had at least 1 year of work experience in outbound sales/customer service in a call centre environment

Skills

- Excellent verbal and written communication skills.
- An appreciation and understanding of the role the company plays in the marketplace.
- Maintain a positive, professional and pro‑active attitude towards customer enquiries.
- Provide clear, professional and accurate written responses to customers when requested, using standard letters where appropriate and email.
- Deliver quality performance.
- Ability to build rapport and promote a positive image to customers.
- Ability to relate to and deliver Percepta mission and values.
- Advanced organisational skills.
- Ability to seek advice or elevate issues when necessary.




- Successful completion of secondary studies and/or trade certification.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility- We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.

Service beyond self- We serve others-clients, customers, and teammates with care and integrity in every interaction.

Leave it better- We take ownership and leave every process, person, and place better than we found it.

Win together- We succeed as one-celebrating, supporting, and showing up for each other.

Deliver remarkable- We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different ...

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📌 Customer Service Representative (Outbound) (Williamstown)
🏢 Percepta
📍 Williamstown