At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

The Deskside Services Manager is responsible for managing the deskside support team and ensuring the delivery of high-quality technical support to end-users. This role involves overseeing hardware and software issue resolution and ensuring smooth operations.

Essential Job Responsibilities

- Manage the deskside support team.
- Oversee technical support to end-users.
- Ensure timely resolution of hardware and software issues.
- Collaborate with the service desk team.
- Develop and implement support strategies.
- Document technical support activities.

Qualifications & Requirements

- Education: Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience: 5-7 years of experience in technical support or related field, with at least 2 years in a managerial role.

Skills

- Troubleshooting
- Technical Support
- Service Desk
- Reporting and Analysis
- Remote User Support
- Professional Collaboration
- Problem Solving
- Hardware Diagnostics
- General Operations Management
- Detail-Oriented
- Customer Relationship Management (CRM)
- Computer Literacy
- Communication
- Business Innovation
- Analytical Thinking
- Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
- Physical Requirements:



Ability to work in an office setting and perform tasks that may require sitting, standing, and using office equipment.

Technical Environment & Tools

- Microsoft ecosystem: Microsoft 365, Entra ID (Azure AD), Intune, Autopilot
- Identity & access: Active Directory, Conditional Access, MFA
- Endpoint & device management: Intune, SCCM/MECM or equivalent UEM tools (e.g., Workspace ONE, Jamf)
- ITSM platforms: Jira Service Management, ServiceNow or similar
- Endpoint security: Microsoft Defender, antivirus, device compliance tools
- Collaboration tools: Teams, Exchange Online, SharePoint
- Networking fundamentals: LAN/WAN, Wi‑Fi, VPN, DNS, DHCP
- Exposure to server environments and infrastructure (on-prem / cloud)

Must be authorised to work in Australia for any employer.

Epiq is committed to complying with all applicable equal employment opportunity laws by ensuring that all employment decisions are made without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on these impermissible bases, and it takes affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq will consider qualified applicants with arrest and conviction records where applicable.

#J-18808-Ljbffr

📌 Deskside Services Regional Manager (Melbourne)
🏢 Epiq
📍 Melbourne