About The Team

Turo's marketplace grows when hosts succeed. This regional team moves fast, values ownership, and believes the best insights come from being close to hosts. You'll get exposure to strategic planning, data, and cross‑functional execution. This role sits at the intersection of program execution and host engagement: you’ll run the programs and spaces that bring hosts together, help them learn from each other, and deepen their connection to Turo’s mission. The position includes community and host engagement, with a clear path into broader supply programs such as host quality and performance. We value proactive builders who use AI to move faster and get energy from working directly with people.

What You Will Do

- Own and operate Turo’s host community presence online, managing discussions, content cadence, and engagement across the Australia region
- Run regular host engagement events on Zoom and organise our annual community event calendar
- Manage relationships with the region’s largest and highest‑potential hosts, serving as their primary point of contact and ensuring they have what they need to be excellent Turo hosts
- Monitor host quality signals (ratings, cancellation rates, qualitative guest feedback); use data and host tiering to identify top performers and raise the performance floor across the region
- Identify inefficient processes in host management and engagement, and build automations or workflows to address them
- Gather qualitative feedback from hosts and synthesize it with quantitative data into clear, actionable insights shared with managers and cross‑functional partners
- Work closely with Product Marketing Managers to ensure new product rollouts communicate clearly to hosts, and partner with Australia Marketing on local initiatives
- Execute assigned workstreams with initiative, managing tasks and timelines in Asana and keeping project documentation current

Your Profile





- Strong verbal and written communication; can simplify complexity and write/speak with warmth and clarity
- Comfortable facilitating a Zoom, holding a large‑host conversation, and running a structured program in a day
- Experience building with AI: uses Claude, ChatGPT, or similar as a core part of work, and leverages Zapier, Make, or no‑code tools to automate repetitive tasks; portfolio of automations/side projects is valued
- Comfortable interpreting dashboards and standard reports to guide prioritization; an eye for quality metrics that drive host performance is a plus
- Organised and dependable; excellent follow‑through, attention to detail, and ability to manage multiple workstreams with minimal hand‑holding
- Demonstrates Turo’s values through work product and interactions with teammates and hosts
- 1–2 years in customer success, community management, program coordination, or a related field
- Familiarity with CRM or data dashboards (Salesforce, Tableau, Domo) is a plus
- Some exposure to SQL is a plus
- Bachelor’s degree or equivalent experience preferred

Compensation and Benefits

Base salary range in Sydney: $72,000–$90,000 annually. Eligible for equity and perks based on objective factors.

- Competitive salary, equity, and perks for all full‑time employees
- Employer‑paid medical, dental, and vision insurance (country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- In‑office lunch, office snacks, and fun activities for hybrid and full‑time employees

Work Schedule

Hybrid schedule: in‑office 3 days per week (Monday, Wednesday, Thursday).

EEO Statement

Turo is an Equal Opportunity Employer. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives.

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📌 Community & Supply Programs Associate (City of Sydney)
🏢 Turo
📍 City of Sydney