Operations Manager - Industrial Access Solutions

Operations Manager - Industrial Access SolutionsLead a technical team, shape culture, and drive operational excellence in a respected, growing industrial services business in Rockhampton.

The Opportunity

This is a rare opportunity to step into a true operations leadership role with a business that’s known for excellence in safety, service, and specialist access solutions. As the Operations Manager at Highpoint Access & Rescue, you'll lead the day-to-day running of a high-performing technical team while building the operational structure needed to scale.

If you have the industry experience coupled with the practical business and team management knowledge to bring value to this quick-paced, future-focused business in the region, read on.

About the Business

Highpoint Access & Rescue is a Rockhampton-based business providing technical industrial services across Queensland - including rope access, confined space rescue, height safety systems, and industrial training.

Led by owners Rob and Liz Stringer, Highpoint is a values-led company with a strong reputation in safety and a deep sense of responsibility to their clients and team. The business is entering a growth phase, including the implementation of new systems, a developing leadership structure, and readiness for sustainable scaling.

This is a team of specialised, capable, down-to-earth professionals who take pride in doing great work.

About You

You're a calm, grounded operations leader who thrives on building capable teams and running efficient, safe, and reliable delivery. You're hands-on, organised, and thrive on systems and data - you're just as confident on-site as you are behind a screen.

You don't need to be the technical expert in the room. Instead, you're someone who can bring people together, ask the right questions, remove roadblocks, improve processes, and turn specialist expertise into operational results.

You're not a corporate operator.



You work with humility, integrity, and a strong "we, not me" attitude. You'll bring clarity and direction while respecting the expertise of the specialist field team. You'll work directly with the owners and help shift the business from founder-led delivery to a scalable, structured leadership approach.

Your New Role

This role will lead the entire operational function — from quoting oversight to job delivery, client satisfaction, team development, and systems implementation. You'll create consistency, embed the culture, and free up the owners to focus on strategic growth.

This is a pivotal hire for the business and a pathway role with scope to grow into the future COO.

The salary for this role is $160,000 plus superannuation.

Relocation assistance may be considered for the right candidate.

Role Requirements

- Strong operations leadership in an industrial, trade-based, or technical services environment

- Proven track record of leading teams and driving service delivery outcomes

- Experience improving systems, workflows, and operational performance

- Strong understanding of safety, compliance, and workforce planning

- Confident with data, metrics, and software (Microsoft 365, SharePoint, etc.)

- Talent strategy or recruitment experience highly regarded

- Experience with ISO implementation and/or NDT advantageous

Key Qualifications, Experience & Skills

- Trade, technical or engineering background preferred

- Strong interpersonal and leadership skills

- Practical knowledge of service delivery in industrial environments

- Tech-savvy and process-oriented

- High emotional intelligence and team focus

Key Areas of Responsibility

- Team Leadership & Capability
- Service Delivery & Operational Coordination
- Operational Excellence & Systems Improvement
- Safety, Compliance & Risk Management
- Recruitment, Workforce Planning & Talent Development
- Stakeholder Engagement & Relationship Management
- Strategic Growth & Operational Readiness

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📌 Operations Manager - Industrial Access Solutions (Rockhampton)
🏢 LeverageME
📍 Rockhampton