We're looking for an experienced Systems Administrator to join our Technology Delivery team.

Reporting to the Managed Service & Support Manager, you'll play a critical role in ensuring Rauland's customer and managed service environments remain secure, stable and operational. You'll be responsible for maintaining enterprise infrastructure, supporting mission-critical healthcare technology environments and resolving complex technical issues that directly impact customer outcomes.

This is an excellent prospect for someone who enjoys troubleshooting complex systems, driving continuous improvement and working across modern infrastructure, cloud and managed service environments.

About the Role

You'll be responsible for the administration, maintenance, security and operational performance of customer and managed service environments across Australia and New Zealand. Working closely with Service, Projects, Product and Technology Delivery teams, you'll help ensure our platforms remain reliable, supportable and ready to meet the demands of healthcare environments.

Why You'll Love This Opportunity

- Meaningful work: Support technology that helps clinicians, patients and healthcare providers deliver better outcomes every day.
- Technical challenge: Work across enterprise infrastructure, cloud platforms, virtualisation, networking and mission-critical environments.
- Growth and development: Expand your expertise across systems administration, security, automation, cloud technologies and operational support.
- Collaborative culture: Partner with talented teams across Technology Delivery, Projects, Service and Product to solve complex customer challenges.

How You Will Contribute

- Administer, maintain and support Windows, Linux,



virtualisation, cloud and associated infrastructure platforms
- Monitor system performance, availability and capacity to ensure reliable customer operations
- Investigate, diagnose and resolve complex technical issues through structured root cause analysis
- Implement and maintain security controls, patching, account management and vulnerability remediation activities
- Ensure customer environments remain operationally ready, well-documented and supportable
- Maintain technical documentation, configuration records and operational standards
- Support deployments, upgrades and transitions into operational support
- Provide advanced technical support and escalation assistance for customer environments and critical incidents
- Drive automation, monitoring and continuous improvement initiatives that enhance reliability and efficiency
- Collaborate with internal teams and technology partners to deliver successful customer outcomes

What We're Looking For

- Experience administering enterprise infrastructure, servers and ICT environments
- Experience supporting Windows and Linux Server environments
- Knowledge of networking, virtualisation and infrastructure technologies
- Experience supporting cloud, hosted or hybrid environments
- Strong troubleshooting and root cause analysis capability




- Experience managing technical incidents and remediation activities
- Understanding of security controls, patching, backups and system maintenance
- Strong documentation, governance and technical communication skills
- A proactive and continuous improvement mindset
- Ability to work effectively across both technical and non-technical stakeholder groups

Qualifications & Requirements

- Tertiary qualification in Information Technology, Computer Science, Engineering or a related discipline (desirable)
- Relevant industry certifications such as Microsoft, Cisco, VMware, Red Hat, AWS or Azure (desirable)
- Ability to drive within Australia and/or New Zealand
- Ability to participate in on-call support arrangements where required
- Ability to work within healthcare and mission-critical operational environments

Why Us?

At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference. Our Concentric Care platform supports more than 400 customers across Australia and New Zealand.

With over 30 years of experience and a team of more than 215 people, we're driven by curiosity and committed to improving healthcare outcomes.

What Can You Expect in Return?

A supportive and inclusive environment where your contribution matters, opportunities to work with modern technologies, ongoing professional development, enhanced leave entitlements and the chance to build a rewarding career helping deliver critical healthcare technology solutions.

Inclusion and Diversity at Rauland

We're committed to building an inclusive workforce. If you require adjustments to support your application, we encourage you to reach out.

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📌 Systems Administrator (Melbourne)
🏢 Rauland
📍 Melbourne