Service Director – IT Operations

Adelaide | 2-Year Fixed-Term Contract with potential to extend

We're partnering with a large organisation to appoint an experienced Service Director to lead the operational delivery of a newly established IT Operating Model across a complex, multi-site setting.

Reporting to the CIO, you'll lead the operational control layer, ensuring technology services transition successfully into business-as-usual operations. Working across executive stakeholders, internal technology leaders and multiple service providers, you'll drive service performance, governance and continual improvement.

About the Role Key responsibilities include:

- Lead the operational delivery of the IT Operating Model.
- Provide leadership to the Service Delivery Manager and technical leads across Infrastructure, Applications and Data.
- Act as the senior operational interface for executives, business stakeholders and technology vendors.
- Drive ITIL-aligned service management across Incident, Problem, Change and Major Incident processes.
- Oversee service governance, reporting, SLA/KPI performance and continual improvement.
- Coordinate multiple technology vendors,



ensuring strong service integration and operational accountability.
- Lead operational readiness, transition into BAU and service stabilisation activities.
- Manage operational risks, service escalations and major incidents.

About You You'll bring:

- Extensive experience in IT Operations, Service Delivery, Managed Services or Service Integration leadership.
- Strong experience managing complex enterprise environments with multiple technology vendors.
- Deep knowledge of ITIL and ITSM best practices.
- Experience leading service transitions, operating model implementation or post-transformation BAU environments.
- Proven ability to engage executive stakeholders and lead high-performing operational teams.
- Experience with ITSM platforms such as HALO, ServiceNow, Jira Service Management or similar.
- Healthcare or other highly regulated industry experience will be highly regarded.

What's on Offer

- Report directly to the CIO in a senior leadership role.
- Lead a newly established IT Operating Model within a complex enterprise environment.
- Influence service strategy, governance and operational maturity.

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📌 Service Director - IT Operations (Adelaide)
🏢 Sharp & Carter Digital and Technology
📍 Adelaide