At asap skin products, Australia’s leading cosmeceutical skincare brand, we’re passionate about delivering exceptional products and outstanding service. We are looking for an enthusiastic, professional, and customer-focused Customer Service & Sales Support Coordinator to join our dynamic team in Port Melbourne.
If you thrive in a fast-paced environment, enjoy building strong relationships, and want to be part of a brand you genuinely believe in, we’d love to hear from you.
About the Role
As the first point of contact for our valued stockists partners, you will play a key role in delivering an exceptional customer experience. Using your outstanding communication and organisational skills, you will provide sales and administrative support across the business while helping to drive the continued success of the asap brand.
Key responsibilities include:
- Providing exceptional customer service via phone and email
- Supporting the Business Development Managers with sales administration
- Processing customer orders accurately and efficiently
- Managing inbound and outbound calls
- Maintaining customer records and database information
- Assisting with general office administration
- Coordinating and completing a variety of ad hoc projects
- Building and maintaining strong relationships with stockists and business partners
About You
We are looking for an experienced customer service professional who is positive, proactive, and passionate about delivering excellent service.
This role is ideal for someone who enjoys taking ownership of their work, can learn quickly, and thrives in a collaborative environment.
To be successful, you will have:
- Excellent written and verbal communication skills
- Strong customer relationship management abilities
- Outstanding organisational and time-management skills
- A confident, professional, and flexible approach
- A high level of initiative and problem-solving capability
- Strong attention to detail
- The ability to work independently and follow processes
- A positive attitude and a genuine desire to succeed
- Confidence in managing a high volume of phone interactions
- Solid Microsoft Office skills
- Previous experience in an office-based customer service or administration role
Highly regarded:
- Beauty therapy or skincare qualifications
- Experience with Oracle NetSuite or similar ERP/accounting systems
The Details
- Full-time position (38 hours per week)
- Monday to Friday, 9:00am – 5:00pm
- Office-based role
- Modern offices located on Bay Street, Port Melbourne
- Remuneration commensurate with experience
Why Join asap skin products?
This is an exciting opportunity to join a highly respected Australian skincare brand with ambitious growth plans and a passionate team culture. At asap, we are committed to innovation, quality, and helping people achieve healthy, beautiful skin.
There has never been a better time to become part of our journey.
Important
- Applicants must have the right to work in Australia
For more information about our brand, visit www.asapskinproducts.com.
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📌 Customer Service - Office Coordinator (Victoria)
🏢 ASAP Skin Products
📍 Victoria
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