Be part of something bigger. Be part of ISS.

We’re looking for a detail-oriented and proactive Business Support Analyst to manage and optimise our ISS Tableau data infrastructure. This is a hands‑on role where you’ll be the go‑to expert for user management, data integrity, and dashboard creation—helping our teams and Client stakeholders make informed, data‑driven decisions.

What You’ll Do

- Create custom dashboards and reports for senior management and monthly reporting using Tableau Desktop
- Set up new users, monitor existing users’ activity, and troubleshoot system issues
- Act as the primary point of contact for ISS and Client users, providing expert‑level Tableau consulting and support
- Ensure data accuracy and integrity through regular quality checks of data sources, visualisations, and dashboards
- Train end‑users on new reports and dashboards, offering technical support as needed
- Present and explain data insights to ISS management and Client stakeholders to support strategic decision‑making
- Define, implement, and enforce security policies, manage access control, and set up monitoring systems for secure and efficient operations
- Certificate in Business Administration or equivalent
- Minimum 2 years’ experience in a similar business analyst role
- Strong interpersonal skills and proven ability to liaise with internal and external stakeholders
- Excellent problem‑solving ability and attention to detail




- Ability to work effectively with people from diverse cultural, linguistic, and religious backgrounds
- Results-focused with the ability to identify and prioritise problems, generate solutions, and collaborate for successful outcomes
- Demonstrated ability to work autonomously with high motivation, initiative, and commitment, while managing multiple priorities

Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance

Preferred

- Degree-level qualifications in Accounting or similar
- Advanced Microsoft Excel skills (Pivot tables, formulas, macros)
- Experience with corporate accounting systems
- Impact: Play a key role in managing critical data infrastructure for a high‑profile client
- Growth: Access to professional development and career advancement opportunities
- Culture: Join a collaborative, inclusive, and forward‑thinking team
- Rewards: Competitive salary and comprehensive benefits package

Our Commitment

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and Recent Zealand on our website.

Please note: No agency applications are accepted

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📌 Business Analyst (Melbourne)
🏢 ISS Global
📍 Melbourne