Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Mulwaree Doctors. In this role, you will work at the front desk of our medical clinic and assist patients and other visitors. Your primary duties will include greeting and checking in patients, answering questions, collecting co‑pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, ensuring the office provides a welcoming environment for patients.

Key Responsibilities

- Open and close the clinic as per the set procedure
- Greet patients and callers in a professional and courteous manner
- Make appointments for patients
- Ensure medical records are managed confidentially and efficiently
- Accurately process patient payments via cash, EFTPOS, and direct‑bill transactions
- Invoice Medicare, Private Health Funds, TAC, WorkCover
- Apply knowledge of the MBS schedule and correct billing procedures
- Deal with referring doctors, hospital staff, pharmacists, etc. courteously and helpfully
- Attend to patient enquiries
- Check and handle internal emails
- Fill in the roster when staff is away, on holidays or on sick leave
- Maintain the reception waiting area and consulting rooms tidy,



including cleaning spills if necessary
- Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
- Maintain confidentiality of patient personal and financial information at all times
- Complete recalls
- Support the day‑to‑day operations of the medical centre
- Demonstrate exceptional customer service and teamwork skills

Selection Criteria

- Demonstrated ability to work in a team
- Experience with medical software (BEST PRACTICE / MEDICAL DIRECTOR)
- Strong organisational and problem‑solving skills
- Ability to work in a fast‑paced environment, including multitasking
- Explicit oral and written communication with internal and external stakeholders
- Commitment to quality patient service
- At least one year of experience as a Medical Receptionist in a medical practice

Additional Requirements

- Current Police Check
- Current Working with Children clearance
- Current First Aid/CPR certificate
- Immunisation record
- Driving licence / Photo ID

Expected Start Date: as soon as possible.

Job Types: Part Time

Salary: Remuneration will be negotiable based on experience.

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📌 Medical Receptionist (Goulburn)
🏢 Doctors&Co
📍 Goulburn