Quest Flemington Central is seeking an experienced Housekeeping Manager to join our team in Flemington, VIC 3031. This is a full-time position that plays a crucial strategic role in maintaining the highest standards of cleanliness, organisation and guest satisfaction across our property. As Housekeeping Manager, you will be responsible for leading and overseeing all housekeeping operations, ensuring our guests enjoy impeccably maintained accommodation and facilities. This role is integral to the success of Quest Flemington Central and directly impacts guest experiences and property reputation.

Key responsibilities

Supervise, train and manage the housekeeping team to ensure consistent delivery of high-quality cleaning and maintenance standards

Schedule and allocate housekeeping staff efficiently to meet operational demands and guest requirements

Conduct regular inspections of guest rooms, common areas and facilities to verify cleaning standards and identify areas for improvement

Implement and maintain housekeeping policies and procedures in compliance with health, safety and company standards

Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective purchasing

Respond promptly to guest complaints and maintenance requests related to cleanliness and room conditions

Coordinate with other departments including front desk, maintenance and management to address operational issues

Monitor and report on key performance metrics, including cleaning completion times and guest satisfaction scores

Identify staff training needs and develop coaching plans to enhance team performance and professional development

Maintain accurate records of cleaning schedules, staff attendance and incident reports

What we're looking for

Minimum 3-5 years' experience in a housekeeping management role within the hospitality industry

Proven track record of leading and motivating housekeeping teams to achieve high performance standards

Strong knowledge of cleaning standards, health and hygiene regulations,



and best practices in the hospitality sector

Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously

Outstanding communication and interpersonal skills, with the ability to work effectively with staff at all levels and departments

Attention to detail and a commitment to maintaining exceptional cleanliness and presentation standards

Problem-solving abilities and a proactive approach to identifying and implementing operational improvements

Competency in using housekeeping management software and basic computer skills

Current First Aid/CPR certification or willingness to obtain certification

Flexibility to work varied shifts, including weekends and public holidays as required

What we offer

Quest Flemington Central is committed to creating a positive and supportive work environment. We offer our team members:

- Competitive salary package commensurate with experience and qualifications
- Comprehensive training and professional development opportunities to advance your career in hospitality management
- Staff discounts on accommodation and facilities at Quest properties nationwide
- A supportive workplace culture that values teamwork, respect and continuous improvement
- Opportunities for career progression within the Quest group
- Access to employee assistance programs and wellbeing initiatives
- Adaptable working arrangements where possible to support work-life balance

About us

Quest Flemington Central is a leading hospitality provider offering high-quality serviced apartments and accommodation in the heart of Flemington, Victoria. Our mission is to deliver exceptional guest experiences through outstanding service, comfort and cleanliness. We pride ourselves on maintaining the highest standards of customer care and creating welcoming environments where guests feel at home. Quest is part of a larger hospitality group committed to excellence, innovation and employee satisfaction. We value our team members and foster a collaborative culture where everyone can thrive and make a meaningful contribution to our success.

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📌 Head Housekeeper (Melbourne)
🏢 Quest Apartment Hotels
📍 Melbourne