Senior Solutions Support Engineer at Unilink Software - Australia. About the role

Unilink is looking for a proactive and customer-oriented Senior Solutions Support Engineer to enhance our support for clients in the justice sector. This position involves providing exceptional technical assistance and customer service across our software offerings, with a focus on integrating AI solutions to boost efficiency, security, and rehabilitation results.

Key facts

Location: Adelaide CBD, Adelaide Engagement: Permanent Team: Solutions Support Team

What you'll do

- Provide technical support and guidance to clients utilizing our software suite.
- Collaborate with internal teams to address and resolve customer issues effectively.

Requirements

- Minimum of 5 years of experience in a technical support role, preferably in software or technology.
- Strong understanding of AI technologies and their application in real-world scenarios.
- Excellent communication skills,



both written and verbal, to interact with customers and team members.
- Proven problem-solving abilities and a customer-first mindset.

Nice to have

- Experience in the justice sector or related fields.
- Familiarity with software development processes and methodologies.

Skills & tools

- Proficient in troubleshooting software issues and providing solutions.
- Knowledge of customer relationship management (CRM) tools and ticketing systems.
- Familiarity with programming languages such as Python or Java is a plus.

Practical notes

- Applicants must be eligible to work in Australia.
- Competitive salary and perks package offered.
- Interested candidates should submit their applications by the specified deadline.

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📌 Senior Solutions Support Engineer (Adelaide)
🏢 Unilink Software -Australia
📍 Adelaide