Membership & Community Manager – SAINT HAVEN South Yarra

About Us

GURNER™ Wellness Group is redefining luxury health, wellness and preventative healthcare. Our purpose is to create enriching communities that inspire human connection, elevated living and self-empowerment.

At SAINT HAVEN, we believe wellness is more than fitness. Our private members' clubs seamlessly blend scientific innovation with historic wisdom to deliver transformative health outcomes in an environment where six-star service, luxury and efficacy come together. More than a club, SAINT HAVEN is a sanctuary where members prioritise movement, recovery, longevity, connection and personal growth.

Located in the heart of South Yarra, SAINT HAVEN is home to a vibrant community of members who expect an exceptional experience every time they walk through our doors.

Why GURNER™

At GURNER™, we are passionate about creating extraordinary experiences. Our culture is ambitious, cutting-edge and team-oriented, built around excellence, empathy and continuous improvement. We empower our people to challenge convention, grow their careers and play an integral role in shaping the future of luxury wellness.

The Position

As the Membership & Community Manager, you will be the face of SAINT HAVEN South Yarra, responsible for creating an exceptional member journey from first enquiry through to long-term engagement and retention.

This is a highly relationship-driven role where your success will be measured not only by membership growth, but by the strength of the community you build. You'll create meaningful connections, foster member engagement, curate memorable experiences and ensure every interaction reflects the premium standards of the SAINT HAVEN brand.





Working closely with the General Manager and wider leadership team, you'll drive membership acquisition, retention, community initiatives and member satisfaction while continuously identifying opportunities to elevate the overall club experience.

Key Responsibilities

- Drive membership growth through enquiry management, tours and member conversions.
- Guide prospective members through the application process, ensuring alignment with the SAINT HAVEN community and values.
- Deliver a world-class onboarding experience that creates lasting first impressions.
- Build genuine, long-term relationships with members, understanding their goals and connecting them with relevant services, practitioners and experiences.
- Develop and execute community engagement initiatives, member events and networking opportunities that strengthen the club culture.
- Monitor member satisfaction, proactively identifying opportunities to improve engagement and retention.
- Collaborate closely with the Operations, Wellness and Experience teams to deliver a seamless luxury member experience.
- Manage membership reporting, database integrity and performance metrics.
- Stay informed on luxury hospitality, wellness and lifestyle trends to continually evolve the member experience.
- Act as a brand ambassador for SAINT HAVEN,



ensuring every interaction reflects the club's premium positioning.

The Successful Candidate

We're looking for someone who genuinely loves building relationships and creating communities where people feel they belong.

You'll bring:

- Proven experience in membership, client relationship management, luxury hospitality, premium fitness, wellness or lifestyle brands.
- A passion for creating memorable, highly personalised customer experiences.
- Exceptional communication and interpersonal skills with the confidence to engage a diverse and high-profile membership base.
- Strong sales capability with experience achieving membership or revenue targets.
- A natural ability to connect people and foster genuine community.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- A proactive mindset with a strong sense of ownership and accountability.
- High emotional intelligence, professionalism and discretion.
- A collaborative approach and a genuine passion for health, wellness and luxury service.
- Flexibility to work early mornings, evenings and occasional weekends for member events.

Why You'll Love This Role

This is more than a membership position—it's an opportunity to shape one of Melbourne's most exclusive wellness communities. You'll have the autonomy to build meaningful relationships, create unforgettable member experiences and play a key role in growing the culture and community that makes SAINT HAVEN unique.

If you're passionate about luxury service, community building and helping people live their ultimate life, we'd love to hear from you.

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📌 Membership and Community Manager (Williamstown)
🏢 Gurner Group
📍 Williamstown