About the role ING Australia is looking for a skilled Senior Product Manager, referred to internally as a Senior Customer Journey Expert, to manage a key portfolio within the Credit Cards division. This role involves influencing the strategic direction of the business by enhancing customer experiences, improving commercial results, and developing product strategies. You will focus on fostering growth, optimizing portfolio performance, and discovering new avenues to create value for both customers and the organization.
Key facts
- Location: Sydney, Sydney Region
- Engagement: Full-time
- Team: Credit Cards
What you'll do
- Take charge of a significant portfolio and define its strategic direction.
- Enhance customer journeys by analyzing data and customer feedback to inform product decisions.
- Collaborate with cross-functional teams to drive product initiatives and ensure alignment with business goals.
- Identify market trends and opportunities to innovate and improve product offerings.
- Monitor and evaluate product performance, making adjustments as necessary to achieve desired outcomes.
Requirements
- A minimum of 5 years of experience in product management or a related field.
- A degree in Business, Marketing, or a related discipline.
- Proven track record of managing product portfolios and driving growth.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, capable of working with diverse teams.
Nice to have
- Experience in the financial services industry, specifically in credit cards or payments.
- Familiarity with customer journey mapping and user experience design principles.
Skills & tools
- Proficiency in product management tools and methodologies.
- Experience with data analysis tools and techniques.
- Strong understanding of market research and competitive analysis.
Practical notes
- Candidates must be eligible to work in Australia.
- ING offers a range of benefits, including flexible working arrangements and career development opportunities.
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📌 Senior Product Manager (New South Wales)
🏢 ING
📍 New South Wales
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