Kinematics Health and Performance Clinic – Richmond VIC

Kinematics is a leading multidisciplinary allied health clinic located in the heart of Richmond. Our team of Physiotherapists, Osteopaths, Myotherapists, and Remedial Massage Therapists work together under one roof to deliver an exceptional client experience and outstanding clinical outcomes.

We're looking for an experienced, highly organised and proactive Senior Client Experience + Administration team member to play a key role in delivering an exceptional client experience while driving the efficiency and continual improvement of our clinic operations.

This is much more than a reception role. You'll help ensure our clinic runs seamlessly while identifying opportunities to improve systems, streamline processes and implement smarter ways of working, including AI. If you thrive on creating order, solving problems and delivering exceptional service, we'd love to hear from you.

Part-time hours are available immediately, with full-time hours from October. We're happy to be flexible on the start date for the right candidate. This role offers genuine long-term career progression, with opportunities to take on increasing responsibility and develop into leadership as Kinematics continues to grow.

Help redefine the future of healthcare.

Why Join Kinematics?

- Be part of one of Melbourne's leading multidisciplinary allied health clinics.

- Work alongside an ambitious, supportive and genuinely enjoyable team.

- Opportunity to help shape and improve how the business operates.

- Play an active role in implementing current technology, automation and AI to improve efficiency.

- Career progression into more senior operational and leadership responsibilities.

- Beautiful clinic in the heart of Richmond with a modern gym, Pilates studios and wellness facilities.

- Access to discounted treatments, free gym and infrared sauna.





- Regular professional development, social events and our annual team retreat.

About the Role

Reporting directly to our Operations Coordinator, you will work closely with our administration team to ensure an exceptional client experience while continually improving the way our clinic operates.

You'll be responsible for:

- Delivering an outstanding front‑of‑house experience for every client.

- Supporting, mentoring and helping develop the administration team through leading by example.

- Identifying opportunities to improve workflows, procedures and operational efficiency.

- Assisting with the implementation of AI tools, automation and new systems to streamline administrative processes.

- Maintaining high standards across reception, administration and daily clinic operations.

- Managing appointments, payments, client records and general reception duties.

- Supporting marketing, events and operational projects as required.

- Helping ensure consistency, accountability and attention to detail across all administrative processes.

- Working collaboratively to optimise the client journey and internal operations.

About You

We're looking for someone who genuinely enjoys creating structure, improving systems and making busy workplaces run exceptionally well.

You'll ideally have:

- Previous experience in a senior medical, allied health or healthcare administration role.

- Exceptional organisational skills and outstanding attention to detail.





- A natural ability to identify inefficiencies and improve processes.

- Confidence learning and implementing new technologies, including AI and automation tools.

- Excellent communication skills and a warm, professional manner.

- Strong leadership qualities with the ability to positively influence those around you.

- High levels of initiative, accountability and ownership.

- The ability to prioritise multiple competing tasks in a fast‑paced environment.

- Excellent computer skills and confidence using multiple software platforms (Cliniko experience is highly regarded).

Availability

- There are 20+ hours available immediately, with the opportunity to grow into a 32+ hour or full‑time role from October.

- Either a Monday‑Friday or Tuesday‑Saturday role.

- Flexible start date for the right candidate.

Who This Role Is Perfect For

This position is suited to someone looking for a long‑term career in operations and administration, not a temporary role while studying.

We're seeking someone who is excited by the opportunity to grow with the business, take ownership, develop leadership skills and make a genuine impact on how our clinic operates.

Salary

Competitive salary package based on experience.

If you're someone who loves creating efficient systems, thrives in a fast‑paced environment and wants to help redefine what exceptional healthcare looks like, we'd love to hear from you.

Applications close 5pm Monday 17th August.

Please submit your CV together with a cover letter answering the following questions:

- What attracted you to Kinematics, and why does this role appeal to you?

- Tell us about a process or system you have improved in a previous role. What was the outcome?

- What is your working availability and when are you available to commence?

www.kinematics.com.au

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📌 Senior Client Experience + Admin (Williamstown)
🏢 Kinematics Health and Performance Clinic
📍 Williamstown