Job Title: Medical Receptionist

Company: MedSurg Weight Loss

Location: Hawthorne, Brisbane

Website: www.medsurgweightloss.com.au

About Us

At MedSurg Weight Loss, we are passionate about helping our patients achieve their health and weight loss goals. Our dedicated multidisciplinary team specialises in weight management and metabolic health, providing compassionate, evidence-based care and support every step of the way.

We are looking for a friendly, organised and enthusiastic Medical Receptionist to join our growing team. If you enjoy working with people, thrive in a busy environment and take pride in delivering exceptional customer service, we'd love to hear from you.

Key Roles and Responsibilities:

- Front Desk Operations: Welcome patients with a warm, professional approach and ensure they feel comfortable and valued throughout their visit.
- Appointment Management: Schedule, reschedule and cancel appointments efficiently, confirm upcoming appointments and follow up on missed appointments.
- Patient Records: Maintain accurate patient records, register new patients and update existing patient information as required.
- Communication: Answer phone calls and emails promptly, respond to patient enquiries and direct messages to the appropriate team members.
- Patient Support: Assist patients to complete clinic processes, including guiding them through the use of our body composition scanner and ensuring measurements are completed accurately.
- Billing and Payments: Process patient payments, provide receipts, and assist with billing inquiries. Work closely with the billing department to resolve any issues.
- Administrative Support: Support our healthcare professionals with administrative tasks, such as managing correspondence,



preparing documents, and organising patient files.
- Office Coordination: Ensure the reception area is tidy, welcoming, and well-stocked with necessary supplies. Manage office inventory and order supplies as required.
- Confidentiality: Maintain patient confidentiality and adhere to all relevant privacy laws and regulations.

Qualifications:

- Previous experience as a medical receptionist or in a similar customer service role is preferred but not essential. Full training will be provided for the right candidate.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in using Microsoft Office. Experience with Best Practice and Automed is preferred but not essential as training will be provided.
- High level of attention to detail and accuracy.
- Ability to work effectively in a quick-paced environment and handle stressful situations with professionalism.
- A compassionate and empathetic approach to patient care.

Benefits:

- Flexible working hours.
- Above-award remuneration (HPSS Award), based on experience.
- Comprehensive training and ongoing support.
- A supportive, friendly and collaborative workplace.

How to Apply: If you are interested in joining our team, we would love to hear from you. Please apply by sending a cover letter outlining your skills and your CV Attention to: Matthew van Baalen. APPLICATIONS CLOSE Friday 28th August 2026. Please note that only successful applicants will be contacted and that we may contact applicants prior to the closing date. Applications sent without a cover letter will not be considered.

For more information about MedSurg Weight Loss, visit our website at www.medsurgweightloss.com.au.

📌 Medical Receptionist (Hawthorne)
🏢 MedSurg Weight Loss
📍 Hawthorne