Helpdesk / Application Support Role | Permanent Position at Smartsoft. About the role Smartsoft is a prominent creator of practice management software tailored for the Australian allied health sector. We prioritize delivering high-quality products and services to our clients. We are looking for a dedicated individual to join our team, providing helpdesk and technical support to our professional clientele in a supportive and professional work environment.

Key facts

- Location: Adelaide CBD, Adelaide
- Engagement: Permanent
- Team: Helpdesk Support Team

What you'll do

- Provide technical assistance and support to clients using our software.
- Troubleshoot and resolve issues to ensure client satisfaction and software functionality.

Requirements

- Minimum of 2 years of experience in a helpdesk or application support role.
- Solid understanding of software troubleshooting and problem-solving techniques.




- Excellent communication skills to interact effectively with clients.
- Ability to work independently and as part of a team.
- Must have Australian work rights.

Nice to have

- Experience with practice management software or similar applications.
- Familiarity with customer relationship management (CRM) systems.

Skills & tools

- Proficiency in Windows and Mac operating systems.
- Knowledge of ticketing systems and remote support tools.
- Basic understanding of networking concepts.

Practical notes

This role requires candidates to have the right to work in Australia. The position offers a competitive salary and benefits package, with additional details provided during the application process.

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📌 Helpdesk / Application Support Role | Permanent Position (Adelaide)
🏢 Smartsoft
📍 Adelaide