Senior Client Relationship Manager - Melbourne, VIC - Full-Time - Hybrid Working

Salt are supporting a growing client in the data intelligence industry as they continue to invest in their Australian Client Services function and strengthen relationships with a portfolio of high-value customers.

Key Responsibilities

- Manage and grow a portfolio of key client accounts, ensuring high levels of customer satisfaction and retention
- Own renewal conversations and protect recurring revenue across your customer portfolio
- Identify, qualify, and close cross-sell and upsell opportunities to drive account growth
- Build strong relationships with senior stakeholders across multiple business functions
- Develop strategic account plans, including stakeholder mapping, growth opportunities, and revenue forecasts
- Act as a trusted advisor, helping clients leverage data and intelligence solutions to support business decision-making
- Work collaboratively with internal product and research teams, providing customer feedback and market insights
- Support clients in embedding solutions into their day-to-day workflows to maximise engagement and value
- Maintain accurate CRM records, pipeline activity, and forecasting data
- Contribute to a high-performance team culture focused on client success, accountability, and continuous improvement

Key Experience

- 3-5+ years' experience in B2B sales, account management, customer success, or client relationship management
- Proven track record of achieving or exceeding revenue targets across both customer retention and account growth




- Experience managing enterprise or mid-market accounts with multiple stakeholders and complex buying processes
- Solid commercial acumen with experience negotiating contracts and managing renewals
- Demonstrated ability to identify and close expansion opportunities within existing customer portfolios
- Excellent relationship-building, communication, and presentation skills
- Experience using CRM platforms such as Salesforce or similar systems
- Ability to analyse customer needs and develop strategic account growth plans
- Highly organised with strong forecasting, pipeline management, and prioritisation skills

Desirable Experience

- Experience within SaaS, data, research, information services, analytics, or subscription-based businesses
- Exposure to procurement, strategy, finance, risk, or consulting environments
- Knowledge of market intelligence, business information, or research platforms
- Previous mentoring or leadership experience within a commercial team

What's on Offer

- High-impact role within a growing and evolving business
- Strong existing client base with significant opportunity for account expansion
- Competitive salary package plus performance-based incentives
- Hybrid working environment
- Career development opportunities within a collaborative, high-performing team
- The opportunity to work with leading organisations across a range of industries and become a trusted strategic partner to your clients

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

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📌 Senior Client Relationship Manager (Melbourne)
🏢 Salt Digital Recruitment
📍 Melbourne