Gasgroup is seeking an experienced Service Coordinator to join our team in Campbellfield VIC. This is a full-time position that plays a crucial role in ensuring our service operations run smoothly and efficiently. As Service Coordinator, you will be the backbone of our scheduling, customer communication, and directly contributing to the quality of service delivery our customers depend on. This role is essential in maintaining our reputation for reliability and professionalism in the trades and services sector.

Key responsibilities

Scheduling and coordinating service appointments and technician visits to ensure optimal resource allocation and customer satisfaction

Managing customer inquiries and providing timely, professional communication regarding service status, appointments, and technical information

Liaising between customers, technicians, and management to facilitate smooth service delivery and resolve any issues that arise

Maintaining detailed records of service calls, customer interactions, and technical work performed in our systems

Processing service requests and work orders, ensuring all information is accurate and complete before dispatch

Monitoring technician workloads and availability to optimize scheduling and reduce response times





Supporting the resolution of customer complaints and escalating complex issues appropriately

Assisting with administrative tasks including invoicing, documentation, and reporting

Coordinating with team members to ensure compliance with health and safety procedures and company policies

What we're looking for

Proven experience in a service coordination or similar administrative support role, ideally in the trades, technician services, or related field

Strong organisational and time-management skills with the ability to prioritise multiple tasks simultaneously

Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and staff

Proficiency with computer systems and scheduling software; experience with Simpro service management system is advantageous

A customer-focused approach with the ability to resolve issues tactfully and maintain positive relationships

Attention to detail and accuracy in data entry and record-keeping

Ability to work independently and as part of a team in a rapid-paced environment

Knowledge of the gas, HVAC, or related technician services industry would be highly valued

Problem-solving mindset and flexibility in adapting to changing priorities

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📌 Service Coordinator (Williamstown)
🏢 Gasgroup
📍 Williamstown