Network Operations Manager

We are seeking an experienced Network Operations Specialist based in Sydney for a long term contract to lead and own the day-to-day operational performance of our enterprise network environment. This role is critical to ensuring the stability, resilience and continuous improvement of core network services across LAN, WAN, Cisco SD-WAN, wireless and network security.

About the Role

You will be responsible for overseeing network operations, leading incident response, managing vendor performance, and ensuring robust operational governance. Acting as a key escalation point, you’ll work closely with internal stakeholders and external partners to deliver reliable, secure and high-performing network services in a complex enterprise environment. Key Responsibilities

Network Operations Ownership

Own the day-to-day operational performance of the enterprise network across LAN, WAN, Cisco SD-WAN, wireless and network security services.

Lead and coordinate responses to major incidents, ensuring timely restoration, clear communication and effective escalation.

Drive problem management, root cause analysis and preventative actions to reduce repeat incidents and improve service stability.

Provide on-call support as part of a roster and support war room activities during critical operational events.

Vendor & Service Management

Act as the key operational escalation point for managed service providers and technology partners.

Hold vendors accountable for service delivery, SLAs, quality outcomes and remediation actions.

Monitor vendor performance, identify service gaps and drive corrective actions where standards are not met.

Change Management & Operational Excellence

Ensure strong governance across incident, problem, change and lifecycle management processes.

Support the transition of projects and new services into operations, ensuring documentation, support models and operational readiness are established.

Develop, maintain and continuously improve network operational procedures, standards and tested configuration states.





Stakeholder Engagement

Work closely with service owners, infrastructure teams, solution architects and senior leadership to align operations with the enterprise roadmap.

Communicate technical issues, risks and service impacts clearly to both technical and non-technical stakeholders.

Foster collaboration and promote a culture of continuous improvement and operational excellence.

Technical Leadership & SME Support

Provide subject matter expertise for complex network troubleshooting across Cisco-based enterprise environments.

Support provisioning, installation, operation, patching, upgrades and performance testing of network services.

Maintain accurate network documentation, inventory records, patch schedules, service procedures and performance reporting. Key Relationships

Internal

Senior Managers

Service Owners

Infrastructure & Cyber Security Teams

Cloud Teams

Solution Architects

External

Managed Service Providers

Product Vendors

Infrastructure Service Providers Skills & Experience

8–10+ years’ experience in enterprise network operations and/or senior network engineering roles.

Experience in enterprise network across LAN, WAN, Cisco SD-WAN, wireless and network security services.

Strong operational experience across Incident, Problem, Change and Lifecycle Management in an ITIL-aligned environment.

Proven experience managing vendors, MSPs and customer-facing operational outcomes.

Hands-on troubleshooting expertise across Cisco hardware and software, with a solid understanding of TCP/IP and enterprise networking principles.

Exposure to cloud environments and a strong understanding of operational risk, resilience and service continuity.

Excellent communication, stakeholder engagement and problem-solving skills.

Ability to make sound decisions and perform effectively in a high-pressure, 24x7 operational environment.

Additional

Requirements

ITIL Foundation certification preferred.

Participation in an on-call support roster is required.

Ability to work collaboratively while taking transparent ownership of outcomes.

Hands on Juniper networks preferred.

📌 Network Operations Specialist (Sydney)
🏢 Ntt Data
📍 Sydney