Shift Lead | Liverpool at Blank Street

About the role At Blank Street, we are on a mission to transform the food and beverage landscape for today's generation. Our focus is on elevating everyday experiences through our premium offerings and a keen eye for detail. The backbone of our vision is our passionate team, and we recognize the immense potential of our employees to craft unforgettable moments for our patrons. As a Shift Lead, you will be pivotal in steering your team towards delivering outstanding service and products. Your exceptional interpersonal skills will be vital in nurturing a positive workplace atmosphere while effectively addressing customer needs. Additionally, you will play a key role in implementing local initiatives that drive sales and enhance overall business performance. This role offers a unique opportunity to cultivate a warm environment in a newly established location and forge strong connections within the community.

Key facts

Location: Liverpool, UK Engagement: Full-time, 35 hours per week Team: Not specified

What you'll do

- Prepare and serve premium coffee and a variety of products to customers with enthusiasm and care, ensuring a memorable experience.
- Support the General Manager and Training Team in onboarding new team members, equipping them with knowledge of recipes, procedures, and the importance of maintaining a positive workplace.
- Oversee the safe opening and closing of the store, ensuring that cleanliness and hygiene standards are consistently met throughout your shift.
- Proactively address minor customer concerns with a positive and solution-focused mindset, ensuring customer satisfaction.
- Collaborate closely with operations and marketing teams to increase foot traffic, attract new clientele, and improve daily sales and profitability.
- Lead by example, demonstrating exceptional customer service and operational excellence to inspire your team.




- Monitor inventory levels and assist in ordering supplies to ensure the café is well-stocked and operational.
- Participate in regular team meetings to discuss performance, share feedback, and strategize on improving service delivery.

Requirements

- A background in customer service or hospitality is essential, with proven experience in a similar role.
- Flexibility in availability is crucial to accommodate the needs of our cafes.
- Commitment to a full-time schedule of 35 hours per week, with availability for 5 days, including 2 peak days (Friday, Saturday, Sunday).
- Must be willing to work shifts between 6:30 am and 9:00 pm.
- Preference will be given to candidates who can work weekends and holidays.
- Authorization to work in the UK is a mandatory requirement.

Nice to have

- A genuine passion for café culture and a love for engaging with customers.
- Strong understanding of coffee and related equipment, enhancing the customer experience.
- Excellent decision-making skills and the ability to multitask effectively.
- Capability to thrive in fast-paced environments while maintaining composure.
- A friendly and approachable personality that encourages teamwork and collaboration.
- A commitment to nurturing long-lasting relationships with customers, enhancing their loyalty.

Skills & tools

- Proficient in coffee preparation and familiar with customer service best practices.
- Experience with training processes and operational protocols in a café environment.
- Strong communication abilities to interact effectively with both team members and customers.

Practical notes

- Candidates must possess the right to work in the UK.
- Weekend and holiday availability is highly preferred.

Join us at Blank Street and be part of a team that is dedicated to creating exceptional experiences for our customers while fostering a positive and collaborative work environment.

Your journey as a Shift Lead in Liverpool awaits!

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📌 Shift Lead | Liverpool
🏢 Blank Street
📍 Liverpool