1d ago , from Superior People Recruitment Specialists
Now, we’re looking for a detail-obsessed, data-loving Client Onboarding Specialist to help clients hit the ground running. If you thrive in fast-paced, flexible environments and love talking to people, read on.
What You’ll Do:
- Own the onboarding journey:Guide clients step-by-step, ensuring they feel confident, informed, and excited about using Resly.
- Data migration ninja:Handle the finer details of data migrations with precision, ensuring accuracy and a smooth transition for clients.
- Phone-savvy superstar:Build trust and rapport with clients over the phone, addressing their needs and solving challenges as they arise.
- Training guru:Deliver tailored platform training sessions, helping clients master the tools they need to succeed.
- Collaborative problem-solver:Work closely with the Onboarding team, as well as Sales and Customer Success to ensure seamless handoffs and a stellar client experience.
About You:
- SaaS onboarding veteran:You’ve been there, done that, and have the experience to show for it. Bonus points if you’ve worked in a startup or scale-up where flexibility and adaptability were key.
- Hospitality expert:Industry experience is essential, and previous experience using Resly will be a major advantage.
- Detail and data enthusiast:Spreadsheets don’t scare you—in fact, you love getting into the nitty-gritty to ensure everything is spot‑on.
- Confident communicator:Talking to clients is your superpower, whether it’s a friendly onboarding call or troubleshooting session.
- Tech-savvy and resourceful: You pick up new tools quickly and can explain them in a way that clicks for others.
- Organised and proactive:You stay on top of tasks and take initiative to solve problems before they escalated.
Why Join?
- Flexibility that works for you:Hybrid options in Gold Coast office or remote from anywhere in Australia.
- Make an impact:Join a growing team where your work directly contributes to clients’ success and company’s growth.
- Collaborative culture:Work with a supportive, fun, and driven team that values your ideas.
- Room to grow:Market-competitive salary and opportunities for professional development.
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📌 Client Onboarding Specialist (Melbourne)
🏢 Superior People Recruitment
📍 Melbourne
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