Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice.

We offer our people flexible work options, thoughtful advantages and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

About the role

Are you a senior legal professional ready to use your expertise where it truly matters?

At AFCA, this is more than a role, it’s an opportunity to give back to the community while shaping the future of financial fairness in Australia.

As an Ombudsman, Banking & Finance, you’ll sit at the heart of complex, high-impact disputes, resolving matters that directly affect individuals, families and businesses.



From consumer credit and lending issues to financial hardship cases, your decisions will deliver real-world outcomes that rebuild trust in the financial system.

Every determination you make is grounded in fairness, independence, and AFCA’s rules, but its impact extends far beyond the individual case.

- Your decisions can become binding on financial firms
- You will help drive better industry behaviour and accountability
- You’ll contribute to a system that is fair, accessible, and trusted

This is your chance to combine legal expertise with purpose, delivering justice at scale and is a visible leadership role where your voice, judgement and expertise will shape outcomes across the organisation and industry.

In This Role You Will

- Provide technical and professional leadership across AFCA
- Mentor and uplift Adjudicators and case teams
- Cont

📌 Ombudsman, Banking and Finance (City of Sydney)
🏢 Australian Financial Complaints Authority
📍 City of Sydney