Company Description ADRA Australia is a humanitarian organisation committed to improving the lives of individuals and communities in need. Guided by values of compassion, justice, and service, ADRA works alongside local partners to deliver practical support and long-term development initiatives.

The organisation focuses on empowering people through community-based projects, emergency relief, and sustainable development programs. Team members are encouraged to bring empathy, integrity, and a strong sense of social responsibility to their work. Working with ADRA Australia offers the opportunity to contribute to meaningful change and help people live with dignity and hope.

Role Description The Op Shop Manager is a part-time, on-site position based in Ballina, NSW, responsible for the daily operations of the ADRA Australia prospect shop. This role includes overseeing store opening and closing procedures, managing inventory and stock rotation, ensuring attractive merchandising, and maintaining a clean, safe, and welcoming environment for customers and volunteers.

The Op Shop

Manager coordinates and supports a team of volunteers, organises rosters, provides training, and fosters a positive team culture aligned with ADRA’s values. The role also involves cash handling, reconciliation of daily takings,



basic financial reporting, and promoting the shop within the local community to increase engagement and sales.

The Op Shop

Manager works closely with ADRA Australia leadership to ensure the shop meets its operational and mission-focused objectives.

Qualifications

- Experience in retail or shop management, including customer service, cash handling, and point-of-sale operations.
- Skills in volunteer coordination, team leadership, and the ability to create a supportive and inclusive environment.
- Organisational and time-management skills, including stock control, merchandising, and shop presentation.
- Strong communication and interpersonal skills, with the ability to engage respectfully with diverse community members.
- Basic administrative and record-keeping skills, including familiarity with email, spreadsheets, and reporting.
- Commitment to ADRA Australia’s values and humanitarian mission, with a compassionate and ethical approach to work.
- Ability to work on-site in Ballina, NSW, including some flexibility in working hours as required.
- Previous experience in community services, charity retail, or not-for-profit work is desirable but not essential.

📌 Op Shop Manager (Ballina)
🏢 ADRA Australia
📍 Ballina