Tilley Soaps is a recognised Australian Contract Manufacturer of quality Personal Care, Home Fragrance and Bath and Body products with over 150 years of history.

We work with an exciting and diverse catalogue of over 5,000products for both company-owned and private label brands, and currently service over 2,000 retailers nationally and internationally within the gift, pharmacy, grocery and FMCG sectors.

Position Overview:

The Client Account Executive is responsible for managing and developing relationships with existing Contract Manufacturing customers, acting as the primary point of contact from order receipt through to delivery. The role is designed to provide a consistent, proactive customer experience while improving DIFOT performance, enabling earlier deliveries where possible, and driving repeat business through effective planning and communication.

This position works cross-functionally with Sales, Supply Chain, Production, Warehousing, Quality and Finance to ensure customer requirements are translated into executable manufacturing plans and delivered efficiently.

Key Responsibilities:

Customer Account Management

- Act as the primary day-to-day contact for assigned Contract Manufacturing customers.
- Build strong, trusted relationships through regular communication and proactive account management.
- Conduct regular customer reviews to discuss forecasts, upcoming requirements, service performance and opportunities for improvement.
- Support long-term customer retention and identify opportunities to increase share of existing business.

Order & Delivery Management

- Manage customer orders from receipt through to delivery by coordinating information and activities across cross-functional teams.
- Maximise DIFOT performance and identify opportunities to bring deliveries forward where manufacturing capacity allows.
- Monitor production schedules and proactively communicate delivery updates or risks.
- Drive urgency around customer priorities while balancing overall business requirements.





Demand Planning & Forecasting

- Work with customers to improve forecast accuracy and visibility and encourage forward ordering and longer-term demand planning to improve manufacturing efficiency.
- Analyse ordering patterns and identify opportunities to smooth production demand.
- Ensure customer-supplied materials and packaging are received, tracked and available to meet production schedules.

Cross-Functional Coordination

- Provide customers with suggested resolutions for supply chain or operational issues through effective collaboration.
- Facilitate clear communication across departments to ensure seamless execution.
- Assist with planning and strategy for run outs or excess inventory.

Commercial & Data Analysis

- Analyse service performance, forecasts, order trends and customer buying behaviour.
- Prepare reports and recommendations to improve operational performance and customer outcomes.
- Monitor KPIs including DIFOT, forecast accuracy, lead times and repeat ordering trends.
- Support continuous improvement initiatives across the Contract Manufacturing division.

To be successful in this role you will have:

- Experience managing customer accounts within manufacturing, FMCG or supply chain environments.
- Strong demand planning, forecasting and analytical capability.
- Excellent communication and relationship management skills.
- Proven ability to coordinate multiple stakeholders across different business functions.
- High level of commercial awareness.
- Solid organisational and project management skills.
- Advanced Microsoft Excel and ERP system experience.
- Ability to manage multiple priorities in a fast-paced environment.

What We Offer:

- A supportive and collaborative work environment.
- Opportunities for professional growth and career development.
- Competitive salary package.
- Generous staff discounts on product.
- In-house training provided.
- The chance to work with a respected brand with a rich history and strong market presence.

Salary will be commensurate with experience, qualifications and skill set.

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📌 Client Account Executive (Knox City)
🏢 Tilley Soaps
📍 Knox City