Customer Service & Dispatch Administrator – Healthcare Equipment

Statewide Home Health Care is a leading provider of healthcare equipment and support services, dedicated to enhancing the quality of life for individuals across Victoria. We are committed to delivering exceptional customer service, reliable equipment provision, and compassionate care to our clients. Our team works collaboratively to ensure that every person we serve receives the support they need to maintain independence and wellbeing at home.

About the role

We are seeking a Customer Service & Dispatch Administrator – Healthcare Equipment to join our team at our Moorabbin location.

This is a hands-on administration and customer service role combining driver scheduling, order processing, invoicing, equipment tracking and customer communication.

You will coordinate equipment deliveries and collections, manage schedules and communicate with clients, allied health professionals, drivers and internal teams. Your role will help ensure that orders are processed accurately and equipment is delivered or collected professionally and on time.

Key responsibilities

- Coordinating and scheduling equipment deliveries and installations to clients across Victoria
- Managing dispatch operations to ensure timely and efficient service delivery
- Liaising with field technicians and delivery personnel to confirm availability and job details
- Processing equipment requests and managing inventory allocation
- Responding to client enquiries and providing updates on delivery status and timelines
- Maintaining accurate records of all dispatch activities, deliveries, and client interactions
- Handling administrative tasks including data entry, scheduling,



and report preparation
- Troubleshooting and resolving scheduling conflicts or operational issues promptly
- Supporting the operations team with general administrative duties as required
- Ensuring compliance with health and safety protocols and company policies

What we’re looking for

- Proven experience in an administrative operations role within healthcare or a similar service-oriented industry.
- Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously
- Excellent communication abilities, both written and verbal, with professionalism and clarity
- Proficiency in using computer systems and dispatch software; experience with scheduling or inventory management systems is highly desirable
- Demonstrated ability to work independently and as part of a team in a fast-paced environment
- Strong problem-solving skills and the capacity to handle challenging situations with patience and professionalism
- Attention to detail and accuracy in administrative and data entry tasks
- A commitment to excellent customer service and supporting vulnerable clients with empathy and respect

What we offer

- A stable, full-time role with an established healthcare equipment business.
- A varied position with responsibility across administration, customer service and dispatch.
- Training in our systems, products and internal processes.
- A supportive team setting where your contribution has a direct impact on clients and daily operations.
- Competitive salary based on experience.

If you are an organised and proactive professional with a passion for supporting others, we would love to hear from you.

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📌 Customer Service & Dispatch Administrator – Healthcare Equipment (Kingston)
🏢 Statewide Home Health Care
📍 Kingston