As the first point of contact for ADAPT Housing, you'll guide prospective tenants from their first enquiry through to moving into their new home that is fully tailored to their needs.

Working alongside experienced leaders who will support you as you build expertise in Specialist Disability Accommodation (SDA), this is an opportunity to develop specialist knowledge in a growing sector.

No two days are the same and, as part of the wider HMW Group, you'll enjoy being part of a larger team with a mix of experienced professionals and early career colleagues, creating a collaborative, supportive and social working workplace.

What you'll do

- Manage a high volume of enquiries, qualifying prospective tenants and guiding them through every stage of the tenancy process.
- Coordinate inspections, property viewings and documentation while keeping multiple applications progressing smoothly.
- Build trusted relationships with participants, families and support coordinators, ensuring every interaction is professional, compassionate and responsive.
- Maintain accurate CRM records, follow up outstanding actions and keep agreed timeframes on track.
- Work closely with the tenancy team to solve problems early and continually improve the client experience.

About You You are the person who remembers every detail, follows things up before anyone asks. You may come from medical reception, healthcare administration or another client focused role and be ready to apply those skills in a specialised industry where your work helps people with disability access life changing housing. If you genuinely enjoy helping people, love keeping things organised and get satisfaction from seeing a complex matrix of factors come together, you'll thrive in this role.

What you'll need





- Experience in a fast-paced administration, client service or patient coordination role where you've successfully managed competing priorities and delivered exceptional customer service.
- Confidence and fluency with CRM systems (or similar) and digital technology to manage workflows, maintain accurate records and communicate effectively.
- A naturally warm, engaging communication style and the confidence to quickly build rapport with people from all walks of life.
- A current driver's licence and access to your own reliable vehicle, as you'll regularly visit properties across Brisbane. All work related travel expenses are covered.
- Full time working rights and Australian residency.

About Adapt Housing Adapt Housing is a leader in Specialist Disability Accommodation (SDA), helping people with disability access homes that enhance their independence, security and quality of life.

Working with participants, families, support coordinators and property partners, Adapt delivers personalised housing solutions that feel like home.

Based in a modern Brisbane riverside office, you'll become part of a growing organisation committed to making a genuine difference.

Based in an ultra modern riverside office, you'll enjoy a workplace that's both stunning and easily accessible by public transport.

The Application Process

All applications will be managed by our Talent Acquisition Partner, Susan Leon from Iris Consulting. Everyone will receive a response. Please use the application link provided.

We thank recruitment firms for their interest; however, we do not wish to be contacted by any agencies regarding this role, and unsolicited CVs will not be accepted.

All enquiries are to be directed to Susan Leon please.

📌 Operations Coordinator (Brisbane)
🏢 Iris
📍 Brisbane