Realrun helps businesses and real estate agents by providing an Uber-like letterbox delivery platform. We're an Australian start-up company, and we're growing fast. Right now, we need someone to take charge of how our customers are looked after and help with managing the day-to-day operations.

This is a hands-on role that sits right in the middle of the business. You'll look after our clients, make sure jobs get done on time, and sort out problems before they turn into bigger ones. You'll also run our support team, so they know what good looks like and follow things through properly.

Think of it as a mix of customer success, operations, and team leadership. If you're the kind of person who likes things organised, enjoys solving problems, and gets satisfaction from a job finished properly, you'll fit in well here.

What you'll be doing

Looking after client relationships and being the person they trust to get things sorted

Leading the support team day to day, and following up until work is actually done

Keeping an eye on active jobs, jumping on issues, and getting them resolved quickly

Building and tidying up the processes and reporting that keep things running as we grow





Handling the harder conversations and escalations calmly

Keeping track of the numbers that matter (response times, jobs completed, happy customers) and doing something about them

Working with the leadership team on how to grow the support and operations side

What we're after

Solid experience in customer success, operations, or account management, ideally somewhere busy and service-focused

Experience leading or coaching a team. If you've managed a team before, even better

Great written and spoken English, and you're comfortable picking up the phone to customers and partners

Properly organised, switched on, and happy to take ownership instead of waiting to be told

Good at solving problems, robust attention to detail, and you follow through

Comfortable with CRMs and the usual online tools

Based in Australia with full working rights, since this is an on-site role Australian startup where you'll have real ownership, and you'll see your impact

Plenty of variety. Customers, operations, and running a team, all in one role A supportive crew, room to build things your way, and clear room to grow as we scale

📌 Operations & Customer Success Manager (Sydney)
🏢 Realrun
📍 Sydney