About Safe Planet

Safe Planet is one of Victoria's rapidly growing home electrification companies, helping homeowners transition to cleaner, more energy-efficient homes through:

- Air Conditioning
- Heat Pump Hot Water Systems
- Solar PV
- Battery Storage
- Home Electrification Solutions

As we continue to grow, we're looking for an experienced Operations Manager to help lead the next stage of our growth. This is a senior leadership role where you'll work directly with the Director to oversee the day-to-day operations of the business while helping build scalable systems, high-performing teams and an exceptional customer experience.

About the Role

We're looking for someone who thrives on ownership, accountability and continuous improvement.

This is not a traditional office-based Operations Manager position.

You'll be responsible for leading our Sales, Administration, Customer Service and Installation teams while ensuring our operations run efficiently from customer enquiry through to project completion.

You'll also be comfortable stepping into the field when required to support customer assessments, assist the sales team and work closely with installers to ensure the highest standard of workmanship and customer satisfaction.

Key Responsibilities

Operations Management

- Lead the day-to-day operations of the business.
- Oversee projects across Air Conditioning, Heat Pump Hot Water, Solar and Battery installations.
- Ensure every customer job progresses efficiently from enquiry through to completion.
- Improve operational efficiency and customer satisfaction.
- Identify and eliminate operational bottlenecks.
- Build scalable systems and processes to support business growth.

Team Leadership

- Lead and mentor the Administration, Sales and Operations teams.
- Manage installers, subcontractors and field staff.
- Recruit and onboard new installation partners.
- Conduct regular team meetings and performance reviews.
- Build a culture of ownership, accountability and continuous improvement.

CRM & Workflow Management

- Ensure accurate CRM management across the business.
- Monitor lead follow-ups and customer communication.




- Ensure no customer or opportunity falls through the cracks.
- Improve internal workflows, automation and reporting.
- Develop and maintain operational SOPs.

Business Development & Field Support

- Conduct customer site assessments where required.
- Support the Sales Team with technical advice and closing opportunities.
- Build strong relationships with customers, installers, suppliers and business partners.
- Identify opportunities to improve profitability and business growth.

Reporting & Performance

- Prepare weekly operational reports.
- Monitor KPIs across Sales, Operations and Customer Service.
- Recommend and implement improvements that increase efficiency and profitability.
- Work closely with the Director on business strategy and operational planning.

About You To be successful in this role, you will have:

- Previous Operations Management experience.
- Strong leadership and people management skills.
- Excellent organisational and communication skills.
- Exceptional follow-up and accountability.
- Solid problem-solving ability.
- Experience managing CRM systems and operational workflows.
- A proactive, hands-on leadership style.

Essential Industry Experience Applicants must have experience in one or more of the following industries:

- Air Conditioning / HVAC
- Heat Pump Hot Water Systems
- Solar PV
- Battery Storage
- Electrical Services
- Plumbing
- Home Services

Experience managing field service teams, installers and subcontractors is essential. We're Looking For Someone Who...

This role is not suited to someone looking for a purely office-based administration position.

We're looking for a hands-on Operations Manager who leads from the front and genuinely enjoys building businesses.

The ideal candidate will:

- Take complete ownership and accountability.




- Be proactive and take initiative without waiting for direction.
- Understand the complete customer journey from enquiry through to installation.
- Have strong technical knowledge of residential HVAC and home service installations.
- Lead, mentor and develop high-performing teams.
- Hold people accountable while maintaining a positive team culture.
- Have exceptional communication, organisation and follow-up skills.
- Improve systems, workflows and operational efficiency.
- Enjoy being both in the office and out in the field.
- Be confident conducting customer assessments and supporting the sales team where required.
- Build strong relationships with customers, installers and suppliers.
- Thrive in a fast-paced, target-driven environment.
- Be passionate about helping build a scalable business rather than simply managing day-to-day tasks.

Why Join Safe Planet?

- Join one of Victoria's rapidly growing home electrification companies.
- Work directly with the Director and play a key leadership role.
- Opportunity to build systems and influence the future direction of the business.
- Supportive and ambitious team environment.
- Attractive remuneration package based on experience.
- Long-term career growth and leadership opportunities.

Success in This Role Within your first 90 days, you will have:

- Improved operational efficiency across the business.
- Strengthened CRM discipline and reporting.
- Improved communication between Sales, Administration and Installation teams.
- Reduced operational bottlenecks and customer complaints.
- Improved lead follow-up and conversion processes.
- Recruited additional installation partners where required.
- Built stronger systems and processes to support future growth.

Why You'll Love This Opportunity This is more than an Operations Manager role—it's an opportunity to become a key leader in a fast-growing Australian business.

If you're someone who enjoys taking ownership, building teams, improving systems and making a genuine impact, we'd love to hear from you.

Apply now and help shape the future of Safe Planet.

📌 Operations Manager (Melbourne)
🏢 Safe Planet
📍 Melbourne