About Us: Aufey Logistics is a leading freight forwarder specializing in the China-Australia trade route. With six strategically located warehouses near major manufacturing hubs in China and five in Australia’s key cities, we provide seamless air and sea freight solutions tailored to customer needs. Our dedicated workforce—over 200 professionals in China and more than 30 full-time staff in Australia—ensures efficient and reliable service at every step of the logistics process.
As we continue to grow, we’re seeking an experienced Customer Service Officer to join our Melbourne team, supporting daily logistics operations and customer service.
About the Role
As Customer Service Officer, you will be responsible for supporting our daily customer service and logistics operations. You will work closely with customers, drivers and warehouse teams to ensure efficient and timely service.
Key Responsibilities
- Respond to customer enquiries via phone, email and online platforms
- Provide shipment updates and logistics solutions to customers
- Coordinate with customers, drivers and warehouse teams to ensure smooth daily operationsResolve customer enquiries and service issues in a timely and professional manner
- Maintain accurate customer records and update internal systems
- Assist with general administrative duties as required
About You
We’re seeking someone with robust organizational skills, a proactive attitude, and the ability to juggle multiple responsibilities effectively. The ideal candidate will have:
- Previous experience in customer service, administration or the logistics industry is preferred
- Ability to work in a fast-paced environment and manage multiple tasks
- A positive, can-do attitude and willingness to learn
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Fluent in both English and Mandarin
- A current driver’s licence and reliable transport are preferred
What We Offer
- A dynamic, supportive, and inclusive workplace culture
- Employee discounts on company logistics services
- A chance to make a real impact in a growing organization
Join Us
At Aufey Logistics, we value our people and are committed to creating a thriving workplace where everyone can grow and succeed. Be part of our journey today!